Vmaison Brera Milano

住五個晚上只有一個晚上有空調，房間温度只有16度， 向前台投訴就説明天找人維修，太差了，肯定不會再住這個酒店！

挺温馨的還不錯吧

It pains me to write this because this is a pretty charming hotel that unfortunately suffers from poor management. I have stayed at this hotel a couple of times. It is so beautifully appointed and the location is fantastic. On my last trip there in July of 2024 I was informed at check in that they were working on repairing an air-conditioning problem. This is an expensive boutique 5 star hotel and over the two days that we were there the problem was never rectified. I was told by management that there would be some sort of compensation for my 2 night $1200 stay due to the fact that the room was boiling and sleep was hard to come by. It was absolutely TERRIBLE and you couldn't open the windows to cool down due to mosquitos. Really unacceptable for a 5 star hotel. Upon checkout I was told that someone higher up the management chain would have to approve a discount on my $1200 two night bill. I was given an email to try and rectify the bill. I never got a response to my email and here I am with the burden of having to spend my time and energy fighting for them to do the right thing I really want this hotel to succeed but I feel really ripped off and felt I should share this experience. This was an EASY thing to make right. While I was there I was so kind and understanding while they tried to fix the problem. Perhaps they read this as weakness on my part? These things do happen but you absolutely have to compensate your guests. You can not charge them full price for terrible guest experience.

Do not book. AC does not work. Horrible Experience. No information about AC being broken when we checked in. Clueless staff and manager away abroad. Very expensive as well. Such a shame when location and decor is nice. Hope we Will be compensated but doubt it

I’ve now stayed here twice and both times had issues. The first time our shower had no hot water and the air conditioning was intermittent at best. I put these down to one offs and was willing to overlook given the location and beautiful decor. However the second stay we also had no air conditioning and our room was 26 degrees all night. Guests have no ability to manage the temperature or air - they have to call the front desk to change the temp and even then the air barely works. Asking guests to pay 600-700 a night for rooms with these issues is borderline theft and we were offered no compensation. Horrible experience.

Pros: - warm and homely atmosphere and design - clean room - good location by Parc Sempione - lovely lounge area outside - polite and helpful staff at reception. They even arranged for a bouquet of flowers on short notice - Stendhal restaurant in the hotel is delicious (we only had desserts), and the young man working there was very polite and helpful Cons: - the buffet breakfast is poor. Only fried eggs are available as hot food, and ours were slightly undercooked