Hey Lou Hotel Monheim am Rhein

Very friendly staff and helpful, a very pleasant experience

Nice Service~👌🏼

Güzel ve temiz bir otel, "helal" yiyeceklerle harika bir kahvaltı, sonunda "helal" yiyecekler sunan bir otel bulduk 😍 ve personel ihtiyaçlarımıza yardımcı oldu 👍🏼 tek dezavantajı kral yatağın battaniyesiydi, 2 kişiydi Büyük bir battaniye yerine küçük bir battaniye ve bu günde mevcut olmadığını söylediler. Ama genel olarak güzel bir deneyimdi ve bu oteli tavsiye ederim 😄 💯

I am currently traveling on business as a woman by myself. Someone just tried to enter my room at nearly 10:30 PM. Fortunately I had the deadbolt set, but it made me realize that there is no interior latch or chain on the door, and no peephole so I cannot even look to see if there is someone standing outside. Also, no phone in the room and no information about how to contact staff in case of emergency. In addition, this morning I tried to go to the lobby at 6AM only to learn that the elevators do not go all the way down until 6:30AM. To meet my ride I had to walk down a flight of stairs and leave via the back entrance. Not a huge deal for me I suppose, but there was no apparent way to get out of the building without at least one flight of stairs. What would a mobility impaired person do if there was an emergency in the middle of the night? In addition to the safety concerns, this is a pretty bare bones place. You have to check yourself in via a kiosk, there is no daily cleaning unless requested, and no coffee maker in the room (and no access to the coffee maker in the lobby between 11:30pm and 6:30am).

I upgraded my room online for a king-size bed with a river view, when I arrived at reception, I was charged the upgraded price, a difference of Eur 55,00, but for my surprise, the room had two singles beds and no river view, the receptionist said she had not received the information about the Upgrade, which is hard to believe, because if the price charged was for the king-size room, it means that hotel system was properly updated, the receptionist show any empathy and didn't even try to give us a solution, she simply charged us the most expensive room, blamed the Agency where we have booked and just said that we should put the beds together, this practice of selling rooms that have been already online booked online doesn't seem appropriate to me, ot os disrespectful, I needed to pay higher and the service was not delivered and Hotel didn't care about it !

Three night stay at this hotel for business meetings in the area. Very clean and neat lobby and room. Hotel staff was very friendly and helpful and spoke english perfectly. I was not a fan of the marshmallow pillows. Room is pure basic and was adequate. Good hot water supply. I did not try the breakfast so can't comment on that. Biggest drawback was the lack of proximity to any incidental ammenaties or food establishments. There are no convenience stores near by (2-3 kilometers walking distance to the nearest one) and none in the hotel (small refrigerator in the hotel lobby where you can buy limited soft drinks and snacks at the front desk). The hotel would do well to establish a gift shop/convenience store to service thier patrons due to the lack of availability of such in the area. It would have been nice to acquire a cup of coffee any time of day but especially in the morning when a full cost breakfast was the only way to acquire this. Overall though, a pleasant stay with pleasant staff.