Stephen Ronald
11 Aralık 2024
I was assigned a small room at the back, which I was told was the last room left, due to an event that night. I complained at reception, having been unable to find the details of my reservation online. They could not help! I was told that I requested a quiet room, which it true. BUT, I also request an airport shuttle 2x and got not reply.
Most critically, the room had a very bad smell & after my second trip downstairs on a busy night due to the wedding I explained that I refused to sleep there. I had left opposite facing windows open for 10 mins to air, without improvement. FInally, 2 cleaners were sent & one explained that a wall had just been painted! I complained again & finally they discovered another room!
40 mins after check-in, I moved my luggage to the new room (no offer to help). Bad service at Esplender hotel.
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