DoubleTree by Hilton Moscow Arbat

When we came there was no vale to take our luggage. We take the biggest room and the bed was queen size not king., room size is small. Bed linen never changed in 5 days of our stay, and i understand it because they was dirty. Breakfast was poor and the streets are very loud and when you have them closed everything you can hear…

We stayed at this very hotel for 3 nights, our experience turned out like this - (ranked from bad to terrible: 0. Although the hotel is still quite new, the standard room is super small, the restroom is not just small, it is mini miniature, there is not enough space even to stand. There is no shower room only one thin glass wall (about 30 centimeters) separates the nook for shower from the toilet. 1. The room was poorly cleaned upon check-in; hair from previous guests was left in the bathroom; they forgot to provide us with toothbrushes. (the photos are looks like renderings, not the same as real room ) 2. In 4 days they never changed our towels or bed linen. 3. The room was cleaned once, but it consisted of replenishing miniatures in the bathroom, taking out the trash and adding 2 bottles of water. 4. On Sunday morning, at 11 am, after knocking, knowing that there were guests inside, the cleaning lady opened the door with her own key, putting us in an awkward position, because we were still sleeping. She was asked to leave... So she decided not to clean the room at all. 5. We reported the problem to the reception, no one even thought to apologize, instead they said that the hotel policy is that without a 'do not disturb sign', after knocking, the cleaning lady can barge into the room whenever she wants. ... In total, this was the first hotel from the Hilton family that we visited and we will not take this risks any more by checking in into this group of hotels. Was there anything good? Yes. - a restaurant at the hotel is like another world. Good service, friendly staff, the menu is not large, but the food is decent, thanks to the manager of the restaurant, he seems to be the only one who knows how to organize work in the whole building. Two stars, not one, only because of the restaurant.

Ужасная гостиница, с веду все очень красиво и замечательно, но на деле 1. Интернет и телевидение работает плохо, все прерывается! 2. Приехал с долгой дороги заселился и сразу лёг спать, через час меня разбудил персонал что-то они неправильно с документами сделали, нужно подойти, 3.Обслуживание в номера отсутствует 4.Постоянно не с того ни с сего отключается свет в номере, просто все гаснет и в течение 5 минут все снова включается автоматически 5. В 6 утра звонил местный будильник который я не ставил, очень приятная ситуация 6. Напоследок ночью отключилась система кондиционирования просто перестал работать, проснулся с очень тяжелый головой, окна в номере не открываются просто душегубка Больше сюда не поеду !!!