Kibo Palace Hotel Moshi

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

價格有點小貴

I stayed at Kibo Palace before and after my Kilimanjaro climb and it was absolutely perfect. Check in process was lightening fast thanks to Primi and Mary at the front desk. Room was spacious, bed was comfortable, water was hot, and above all, everything was so clean. The rooftop restaurant and bar were fairly priced and have a spectacular view of the mountain. Breakfast had plenty of options and all the staff were incredibly friendly. This was the perfect place to prepare for the climb and rest after. It's conveniently located in the city center making it easy to walk to most restaurants, the Mbuyuni Market, and tour operators. I highly recommend this place and will be staying there again when I return to Moshi. Excellent job to them and their team.