Trail47091502376
28 Mayıs 2024
Previous reviews of the overall staff service and restaurant quality are correct, in the few days we’ve been here, the food has been exceptional for AI, and the staff have been great. The lower rating is related to the room issues we’re having. Having booked quite late we were only able to secure a “Deluxe Junior Suite”. As a family of 3, with an almost 10 year old, I would normally book a 2 bed or at least separate sleeping area for our family. However the floor plan (and images suggesting a LOT more space between the main sleeping area and the extra section, suggested enough room, even though altogether. The reality has sadly been a very small room. Our first room, 1224 backed onto a (unrelated to the hotel) building site with barking dogs and reversing lorries beeping. We raised our concerns and the hotel moved us, but the issues remain in the small size of the room. We’re now backing onto the large laundry / hotel lorry area, so not sure how quiet that will be! I had hoped to find a solution with a larger size room, but this has not been possible. It’s been a disappointing experience with sleep disruption, as so much of this concept works, however more transparency should be given when booking a “suite” when clearly it is not more than a standard size hotel room for 2.
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