Verified traveler
9 Haziran 2024
Our stay was great up until check-out.
The rooms were clean, super modern, and the it was really quiet down our hall.
When I checked in, I asked the girl at the front desk about collecting my points for my stay. She wasn’t able to do it because a manager wasn’t nearby, so she said to just do it at check-out.
Flash forward to this morning when I’m checking out, and the girl at the front desk tells me that I can’t redeem my points because I’ve already checked out- (Mayté was her name.)
So she’s printing off information for me so I can access these points, and she has to reprint the sheet nearly FIVE times, because she cannot spell.
I am not making fun of her by any means.
She truly just cannot spell. And when I would correct her on the fact that she was misspelling my name, she would get snarky and rude.
I stood there for THIRTY minutes, and STILL didn’t get my problem resolved.
My advice for this place:
If you’re gonna have someone at the front desk, make sure they can SPELL!!!
Çevir