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I was actually quite skeptical judging by the reviews I read but was pleasantly surprised. Although yes I only had a partial view of the beach, it was uplifting enough and would tempt me to go downstairs to the restaurant which has a patio opening up to great beach views and is the best place to chill and have beers anytime of the day. The room was decent by Bombay standards - very clean, queen size bed, comes with a mini fridge, safe, hair dryer and basic toiletries, tea/coffee sachets and two 1litre complimentary water bottles every day. The basin area in the bathroom was too tiny with hardly any room to leave your toiletries and the Wifi was quite spotty which also disrupted the cable channels. There's enough parking space if you have guests visiting and staff is immensely responsive, even with any late night complaints. However, they do kind of randomly shut off access back through their beach entry gate even though it was well within the publicised timings.

This is the great property I really enjoy this property food, service, room staff behavior all good or highty time i really injoy because i feeding deferent taypes birds i am soo happy to stay in this property next time If come in this property and joyeta is helping me inscord this property she is good behavior to me thanks the resort to comfortable stay

Good stay, good behaviour of staff, good food. The room and bathroom are absolutely clean. The staff greeted well as well as politely. The breakfast which was complementary is also good.

Hotel was very clean and complete with necessities including good WIFI and a resturante. Staff were very aattentive and helpful. Price was very reasonable. I highly recommend this small hotel. Mr Gupta the day manager was particularly helpful in all matters.

Rooms are of superb comfort with good bed and interior is also good. I loved the ambience. Staff is also good with polite behavior and Ready to help nature. I would suggest all who want a relaxing environment while traveling can halt here in Hotel Empire.

Don’t take 1st and 2nd floor rooms. Air duct leak. Confirming breakfast was with the room took too long. It’s an old property. Not worth too much price.

Property is excellent, food is fine and reasonably priced but the new staff are badly under-trained. If not somewhat rude unintentional. For them it the the process in the hotel that is god and not the guest to quote bike oberoi. Come and stay here is is great.

This hotel is not maintained well…Eight years back, i had stayed here…This time, the hotel has become a lodge….Don’t be fooled by the pictures in their website….it can be considered only as one or two star lodge….Staffs are all Kannada speaking people…they are very friendly and helpful…Last time, when i stayed here i had complained, the crow use to steal our food in the open terrace restaurant….now they have covered the restaurant and safe from the crows nuisance….Rooms and Bed Linens are dirty…Overall the hotel is dusty and not kept clean…The hotel is located in the busy area of Santa Cruz market….very crowded….Walkable distance is the Santacruz railway station….You can get the Western and Harbour line of Mumbai Suburban Railway…

The good aspects would be the welcoming and helpful behaviour of the staff, the room allotted was decently sized, the food at the butler and the bayleaf, and the breakfast offered. Location of the hotel was at a pretty accessible place for my requirements. The bathroom could do with a little more options to hang clothes/towels. In negatives, we found items were informed to be unavailable that were listed on the menu at the butler and the bayleaf. Overall, good place to stay.