Palette Resort Myrtle Beach

Not too bad for a few nights stay

Arrived with our reservation confirmation in hand after booking directly with hotel and they did not have a room for us. Blamed on a system error and did not even bother to offer an apology, no help nor compensation for our trouble. DO NOT BOOK HERE! Thankfully we were able to find another nearby hotel on this busy holiday weekend, but unfortunately much more expensive.

We have a family of seven. When I saw the photos that you had listed on your website and location to the beach we were very excited for our stay. That quickly changed as soon as we And saw the condition of the hotel. I feel that the photos were very misleading. And the quality and cleanliness of facility were not up to standard even for cheap motel. Our rooms had a very funky mildew smell in them. There were no actual blankets (just sheets) on any of the rock hard beds. The coach had so many stains on it no one wanted to sit on it. There were stains on the sheets and we asked on 3 seperate occasions to have them changed and were told houskeeping would be up and never did. There were dirt/handprint marks on the doors and walls all over. The deadbolt on the door was broken. The bathroom door could not open all the way do to the door hitting the exhaust fan. We tried to spend as little time as possible in these filthy rooms. The elevator had rotting trim pieces and holes exposing the inside of the elevator. The photos make it look like there is a bar area... there is not this area is filled with boxes. The windows were so dirty you could barley see through them. When we got down to the pool it was GREEN! There is no spa. The hot tube was cloder than the pool. The "lazy river ride" had no tubes. There were drainager grates that were flipped over exposing screws. The pool towel were the itchiest/crunchiest towel I have ever used. We had a great time in Myrtle Beach but your facility was a huge disappointment. The amount of money that we were charged based on the photos that were listed seemed reasonable. However after being there, I truely feel that your hotel is a scam and everyone should tryely know what they are getting when they book this dump. My children were scared to stay there. *****Update: now I have followed up via email with my issues. They responded very quickly with "We are still unable to retrieve any details in our system. Please share the correct booking ID or phone number associated with the reservation so that we can assist you accordingly" after supplying my name, phone number, dollar amount charged, last for of my card, dates we stayed, location we stayed at, room number, booking confirmation screen shots.... i have emailed 4 times total now and have not received another reply and it has been over a week. Do not spend your money here! This place is a scam. BBB will be getting a report as well!