ROD Kolejarz, Myslakowice Yakınlarındaki Oteller

The bread at breakfast was mouldy two out of three mornings we were there and the eggs severely undercooked. We were charged 20zloty per day for parking. Nobody told us this would happen during booking or check in so it was an unpleasant surprise on check out. While I find it weird that you have to pay for parking at a hotel on private property, the issue is more that we weren't told about it. Almost none of the staff spoke English, which made things quite difficult when trying to get a seat at breakfast or ask any questions, the map, info sheet and spa pricelist were all entirely in Polish as well, no translations. The reason I give 2 stars instead of one - It seems the evening chef was much better, as dinner was tasty even if the selection was limited. The pool and wellness area was nice (especially after 8.30pm when it becomes adults only, 4 Jacuzzi's, 3 different saunas, salt room etc.

The hotel itself is nice, modern (which is not always the best, a great-looking chair which you can not stand up from is useless), and has a a spectatular view over the mountains and the lake. Everybody was friendly, the premises were clean, but.. There is seriously not enough staff! Two bartenders can hardly serve the whole terrace at night, when it is full of people. Waiting 30 minutes for a drink is not acceptable in a 4* hotel. Even the restaurant was slow during lunches and did not have a single vegetarian dish (one was on the menu, but they didn't have it). The food we got in the end was good, so were breakfasts, dinners were the same every day (as a vegetarian I could have a salad or spaghetti 3 days in a row). The pools are too small for such a big hotel and were overcrowded all the time, only one whirlpool was working, so people were waiting. I think it is better to visit in the autumn or winter, when the weather is not as hot, there is nowhere to cool down a little, the water in the pools is heated too. I would recommend this place to people who do not expect too much, if you sometimes stay in a 4* hotel, you might be slightly disappointed. However, the surroundings is great for trips, there is a castle nearby, St. Anna's chapel, Upside down house and much more to enjoy.

I must say that from the first contact with the reception, everything went wrong. When we arrived, they didn't even welcome us. A blonde receptionist, who looked like she didn't feel like working, was the one who checked us in with a very bad tone. 1. Without prior warning, she made us pay directly for the car park, without asking us beforehand if we wanted to leave the motorbike in the car park for 20€ per day (we would not have paid for it as we could do it for free in the surrounding area). 2. Before booking, we asked if the dinner was buffet, menu or a la carte and the reception answered that it was a la carte. When we arrived at the hotel, every day it was basically a menu with a choice of two dishes (vegan dishes did not interest us). We were very annoyed by the false information. If we had known this, we would have taken breakfast only 3. During the booking, we ordered a bottle of sparkling wine which we asked to be in the room at the day of arrival. They didn't prepare it and I couldn't surprise my husband (however, they offered us 2 massages afterwards, which I appreciated). The truth is that the hotel is very nice, but the reception staff is not very well prepared. If you don't want to work, resign, but don't offer a bad experience to the guests because thanks to that, all my stay I had a bad feeling about the hotel and this will surely happen with other guests too. I am a hotel receptionist too and I know what I am talking about. Sometimes we have difficult days, but the blonde girl didn't seem to have a difficult day, she just doesn't want to work and that is reflected in bad service. We certainly won't be back.

We've been coming to the area for years and decided to check out this hotel which only opened last year. In short, it's amazing! Located directly above the small town of Szklarska Poreba it's a bit out of the way for most tourists but that's fine with us. The staff is extremely friendly and always helpful. The spa area is spacious and you can find bathrobes and slippes in your room. We choose the half board and the breakfast and dinner buffets were very tasty and no wishes were left open. We had a mountain view superior suite with 2 bathrooms and a very large balcony - amazing views and an amazing room. Two minor complaints are that the balcony does not have any railings between the rooms and everybody can walk up right to your windows and look into your rooms. Also, there is not enough parking space, you should definitely book that in advance. We loved our time there and will definitely be back. Radisson members get free water bottles in their rooms, so it might be a good idea to join.

Hotel bardzo fajny i nie moge za dużo zarzucic, sauna w pokoju super ale trudno rozgrzac wiecej niz 80 stopni, jednak przy tej cenie uwazam ze parking powinien byc za darmo, albo co najmniej powinna byc widoczna informacja ze trzeba doplacic za niego 40zl.