Resort World Terelj Hotel

Inexperienced employees, managers who are not aware of the rules. we had a really bad experience. the only positive side for the hotel is the location. In a hotel in such a beautiful location, the service is so bad that it can be said to be non-existent. Breakfast is a complete disappointment. the hours told are completely lies. if you want to experience stress in a place where you will stay comfortably, come here.

Had bad experience at this hotel. When first came, there were people already having complain about room. They were waiting for the room for an hour. For us, room was good but tv didn’t work. There was restaurant named Dunkhen. We ordered food and waited for almost 1 hour. Ordered teriyaki chicken. But it was just chicken deeped in soy sauce and fries was cold. Service was so slow. Around 6 pm, HK was still cleaning the rooms while talking very loud. That was so annoying. We ordered karoake at 7pm and when we got there at 7:10pm nothing was ready. Lights weren’t turning on, tv didn’t work. We waited until 7:30. In the morning, we also waited breakfast for 15min. But bantan was salty, eggs and sausages were cold. Generally, all in all we don’t recommend this place.

Had a horrible stay at this hostel. This place is one of the high end places in Terelj. Unfortunately lack of hospitality and service failure have made my stay horrible. 1. At my first day they have made everything complicated. Some of the staff were drunk and we had to wait for 6 hours to check in. 2. The toilet room had no toilet paper. Even though the staff knew they did not care enough to bring some. 3. We have booked 2 rooms and one had no lock. 4. In the night the room was really cold. In the morning we had no hot water. Sometimes the water was not even running properly. 5. We have used the conference room for 3 days. Not a single time they have cleaned it. For our meetings we had to clean it ourselves. 6. On our second day they suddenly forced us to change rooms because they needed the room for another guests. 7. When we came to the other room we couldnot open the drapes , when we tried the entire drape came off no one cared to fix it even though we told the staff many times. 8. During our stay the wifi did not work in our rooms. They had wifi on the first floor, and when we asked for wifi they told us to use the wifi on the first floor. Of course we do not want to use the wifi in public area. 9. The restaurant was not working fully for first two days. We had cold meals on our first day. We had minimal choice for the first two days. And when finally they started working fully on the third day, we ordered 8 meals they forgot 4 of our meals. And when we asked for our meals, they asked to cancel and not to eat there. 10. Conclusion: They lack professional staff. The manager explained me why everything went wrong. But I am a guest, not a problem solver there you know. It is such a shame that their view is beautiful and air so fresh. It should not be defined by this horrible service they provide in there.

We have booked a president room because of the private balcony but when we came the suite was in worsts shape and dirtiest we have ever experienced, used towels and bed sheets, vodka bottle, ripped couch.