The Ritz-Carlton Naples, Tiburón

Although I live in Naples full-time, I went to the spa for a massage today. I had been given a gift card. My massage was with Vianka Loredo Fuentes. She was terrific, very sweet, and her deep tissue massage provided much relief to my lower back pain. I highly recommend Vianka and hope to go back again soon.

I have a business trip bringing me to this lovely hotel. The reception staff was great. I was tired after a long trip and they took care of me. As a Titanium member, I do appreciate being looked after. Gift in the room with a personal note makes a difference. The botanical martini at the bar is light and refreshing. the breakfast staff is also a delight. The crab eggs benedicts.. if you stay there are worth bypassing the buffet. Looking forward to the rest of the week. It is not as modern as her sister hotel by the beach, which I decided to try out, but it makes up for it in the peace and quiet of the green.

Wow not a ritz class experience there are children running wild. Literally parents taking there kids on the tiburon golf greens to play catch. I guess that’s why the green fees are so high. Club lounge has 10 plus kids running around with no parents to be found. Point if you have kids and don’t care to watch or discipline stay here. For the rest of us expecting ritz standards don’t

The hotel is beautiful and extremely clean and well kept. The staff is super attentive and makes you feel so special and comfortable. We brought our young kids and they loved this resort. The lazy river, water slides and pool kept them entertained all day. We can’t wait to go back!! :)

From the start it was an issue, we had booked two rooms that had an attaching door. At 3:45 when we checked in we were told that only one room was ready as the other was being cleaned. The front desk told me they would call me when the room was ready. When we checked I thought I heard a tv on in the adjacent room and people talking. By 4:30 I went to the front desk and told them that I thought there were still people in the other room. I was told I was incorrect and the front desk person called the cleaning depar**ent and said I was in fact incorrect and the room was being cleaned. I went back to my room only to get a call that I needed to change rooms since I was correct and the other room was occupied as the person extended their stay. Of course when I got my new room I leaned it was clear on the other side so we had to pack up and making matter worse our view of the pool was now a view of the parking lot. I asked the front desk how all this could have happened only to be told that “I did not need an explanation” There was also issues with the cleaning service our room hardly looked like it had been cleaned by the staff outside of the fact that my bed was made, one of the days i actually spoke to the cleaning person said we were leaving and they could go inside now to clean only to come home and realize our request was completely ignored. I’ve stayed at his property so many times over the last three years not once has the staff realized I am a returning customer. After this visit i wonder if I will be ever be coming back.

Parking is close, food is good, staff is friendly but the scenery, golf course and lazy River is amazing. Concierge is top notch the store needs a bit work not much of variety when it comes to purchasing memorabilia for your memories but the marcato is close and so is the beach

We booked two rooms for us and our 3 kids for spring break in March. They had a great time and the service was impeccable—especially at breakfast. The kids club was lackluster but the pools made up for it. However one large issue is the property built an outdoor party tent that holds events until 10pm on Saturdays (possibly other days)? Our rooms were positioned overlooking the tent and we could hear every song until 10pm. Fine for us but not great for our 3 kids, 8 years and younger. They sent up white noise machines but we weren’t warned about the event and certainly would have asked to move rooms if it were not so late. Be sure to check if an event when arriving with kids.

We’ve stayed at Ritz properties around the world and this is the first one that does not live up to the service and quality standards we’ve come to expect. Some bright spots but overall the service is lacking. Valet/Bellmen seem angry, we dared to ask for a picture and were met with disdain. Met my first ever crabby concierge and the one time I called the front desk they picked up and hung up before I even said a word. Food options are limited and pretty marginal. Overall the hotel simply lacks the wow factor.

I have stayed at this property many times over the years. I feel like the hotel is becoming less like a Ritz and more like a JW Marriott. The number of guests and small conferences coming through this hotel does not offer it the service a**osphere I am used to as well as staff at times seems to be overwhelmed. Room service is amazing as usual at a Ritz property and this area might be the best I have ever stayed at with the room maid going above the call of duty providing additional service without me asking for anything. Awesome! The resort fee for this property is ok but could provide a lot of value IF you go to the driving range at the golf course next door each day, play tennis and utilize the pool frequently. The pool area is nice for lounging and has slides plus has a golf course view. There is a shuttle service from this hotel to the sister ritz at the beach which makes this location very good and offers beach access essentially (without having to find parking etc...). Be careful at check-in they seemingly do not offer complimentary upgrades like other ritz's for Titanium or Ambassador Elites...they will offer you a $$$ upgrade for a cost which is confusing since it may seem to be a small cost but when you check out there is suddenly a big difference. Upgrades should be complimentary and one should not have to "Ask" being a higher elite that stays at Bonvoy properties regardless of the level of hotel. Very disappointing...this must be newer since I had not encountered this before. All in all, very nice hotel but not your usual Ritz...somewhat disappointing on the service level.