Nassau Beach All Inclusive

Beautiful resort, with amazing food and drinks, the rooms were beautiful and clean with beautiful beach front views, walking distance to alot of places, and all staff was super friendly, everything was all inclusive and the night life was great if you want to hear music and dance.

Not had good time at resort. Taught we would be enjoying and relaxing but seems to like paid for getting irritated. No proper customer service . No resolution for problems we encountered during our vacation

Scheduled our anniversary trip for April 2020, it of course got cancelled, they said they wouldn't refund our money but could reschedule so we planned that trip for 2021 then that got cancelled. At that point I requested a refund and on was told we would have it in 8-12 weeks... we are now at 36 weeks, No refund and NO one will even contact me back.

We had a trip planned for July. Like everybody else we found out in February that the hotel was closing. We were promised a refund. Here I am 6 months later and still nothing. I filed a dispute with my credit card company and after Melia insisted and promised I would receive my refund I cancelled the dispute in good faith. I was wrong to do that. I have about 40 emails from Melia and I spoke to someone on the phone about 5 times and was assured by them over the phone not to worry. Now, as per credit card company, I can not open another dispute for the charge. Melia has told me to file a dispute and get my money that way. I am stuck and out $3300. Melia is a billion dollar company and they can not refund me my money for a vacation I never received. I didn’t go and say I had a bad time and want my money back… I didn’t go… Melia cancelled. This is criminal. I have no idea how this can happen.

I was emailed in January and told that the hotel would be closed for refurbishment over the dates of my booking (June 2021) I have emailed and called more than 50 times since January and have still not received my refund. They are holding over £1,000 of my money. The date of my original reservation has now passed and I have still received nothing. Every now and again I receive a stock email saying they are 'processing' my refund. I know for a fact that you can process a refund in a day. The money they are holding does not belong to them so in my opinion this is criminal behaviour, very shocking from an internationally recognised brand. They also make it almost impossible to lodge a formal complaint. If they can afford to do a renovation they can afford to pay us what belongs to us. Will never be booking with Melia again and will advise others to steer well clear. I have now contacted the international consumer centre to begin legal action.

(Photos only)

我和丈夫還有一些朋友一起出行，慶祝我們的30週年和35週年紀念。我們不知道該去哪裡，所以決定來巴哈馬的梅里亞。我們真的很喜歡這裏。我們在這個很棒的度假村，度過了一段很棒的時光。服務和工作人員都很棒，工作人員非常的能乾和貼心。我們在各個餐廳都吃過，每家都很棒，一家比一家好。我們計劃明年再來！

在去往巴哈馬的航行中，在這裏住了一個晚上。這個地方十分的美麗，位於海灘，位置很完美。我們在自助餐廳吃了午餐，一流棒。有蟹肉，烤羊排，自助餐裏一般是不會有這些的。唯一的抱怨就是水池是用來游泳的，就是因為這個。

在去往巴哈馬的航行中，在這裏住了一個晚上。這個地方十分的美麗，位於海灘，位置很完美。我們在自助餐廳吃了午餐，一流棒。有蟹肉，烤羊排，自助餐里一般是不會有這些的。唯一的抱怨就是水池是用來遊泳的，就是因為這個。