Overall the stay was nice but as they say, first impressions are everything and it’s true. We arrived at approximately 3:30, the room wasn’t ready and we were hungry after traveling with nothing to eat since breakfast. They advertise that lunch is available until 5:00pm but we sat down to order from the menu and were told 2 items we wanted were out, salad and soup. The menu is mostly sandwiches and burgers which we found later to be the same day after day. There was no hot water to take a shower and the fixtures all need to be replaced, so bad the water shot outside the shower over the curtain and to the floor. The next morning I informed them about the shower and later that day was told it was resolved. We returned from the beach to take showers for dinner reservations and had same problems. I went down to the front to let them know, there was lack of concern but was followed back by someone to look at the problem. At that point I had to go to dinner with no shower after a day at the beach. They resolved the hot water issue that second night.
The concierge service was the absolute worst I’ve ever experienced. They seem to have no tolerance for questions and to be honest know not enough to be able to answer questions. I pre-reserved all excursions and paid in advance but nothing was scheduled or researched ahead of time.
Beach is great and the staff there is wonderful. The dinner services and staff is very good. Some of the bar staff could be more friendly.
Çevir