Misafir Kullanıcı
1 Nisan 2024
From the moment one enters the property, there is dust, garbage, and dried leafs everywhere. There is construction going on in the property, and the lift opens in the construction area on the second floor for our rooms (the pictures of which are attached with this email). Imagine entering a bad shady hotel or a Dharamshala room. The passage to the room was dirty, with views of clothes drying in the open. We have been alloted room number 509 and 510. There is dust in the room, floors are not cleaned properly, the wash basin has no jaali or filter, there were insects, left over bottles water bottles (hotel glass bottles and other plastic bottles that i myself kept outside). The bucket and mug feel like they've been here for more than 10 years. The staff here is rude and uncooperative.. When we shared that we are unhappy with the rooms, this rudest receptionist i have ever met in my life says, "No one else has a problem. Why do you have an issue?" We called up MMT Black helpdesk, and their people spoke to the hotel staff. They lied and said that we were asking for an upgrade. No, we are saying that give us better room/ cleaner room - any room but this hovel that they have shoved us in. The food was horrible. Simply avoid.
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