Misafir Kullanıcı
30 Aralık 2023
Rooms/beds no longer have comforter/duvet - just a VERY THIN cotton blanket & a broken shade 🤪. Spa was VERY NOISY, continuously, during facial & at outside Spa hot tub & dirty mugs right next to clean ones (no designated place to put dirty mugs & dishes, which sat for hours). Hotel indoor pool is RIGHT next to Spa so you easily hear kids screaming non-stop (they need some sound-proofing to be completed/added!). I've been to this location a few times now but it's actually gone "downhill" since Opal took over. This was a spa getaway for my daughter & me (& a first break from my challenging son). I've been to many spas but never one SO LOUD 😩 My daughter & I could hear kids screaming during our entire one hour facial - which is quite expensive compared to other hotels and day spas - NOT a relaxing experience!! A positive is that the staff is extremely friendly, which we appreciate (although quite talkative during treatment. If someone talks to me, I'll talk back as not to be rude but it does take away from a "relaxing" experience). The body "Wrap" needs to be re-defined on website. It's not a wrap at all - just a thin sheet & a lightly warmed blanket over you 🥴 I got a light "coating" of oil and then lotion on my legs. I did tell Aesthetician that she could increase pressure (since it was 0%) but she didn't. The 5ish minute pressure point facial was best part but certainly not at all worth $228. I would never do the "Wrap" again. Also, before our stay, once I FINALLY got ahold of someone working at Spa after weeks of calling, I tried to book the Salt Room and lady didn't even inform me that it wasn't ready yet - probably because they are already showing it on their website (see photo) - so I assumed it was open and I chose this spa for my daughter for the Salt room because she has breathing problems. Thankfully Debbie at reception and other wonderful staff were caring & sincere! Not sure we'd do spa again though, especially due to noise. Also took me 10 minutes to find someone to get one clean mug (for water) on our first day at Spa. Other Spa guest on our second day drank from dirty mug out of confusion - yuck. She told me this after-the-fact... I told her just to take another Mug I found for her. Lastly, the shade in our hotel room was broken upon arrival so we couldn't enjoy the nice view. I also called front desk AND housekeeping to get heavier blankets or a comforter and they didn't even have ONE comforter to provide us!!?? We didn't sleep that well during our stay, unfortunately. Overall, not the experience we had hoped for... sadly, better when it was a Marriott!! We visit Florida A LOT... Not sure we'd try any other Opal properties now, with many other great choices/hotel brands 😧
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