New Kensington Otelleri

Very convenient a lot of different food areas around and shopping centers

I stayed here for like 2 weeks out of nowhere they decided to ban me. Probably because I kept staying on points and calling customer service to make them do their jobs ha. When I asked the reason I was ban she said my kids were rubbing the halls in the middle of the night which was a whole lie, my kids were in bed af 9/10 every night because they had school. But don’t come here It’s unkept and gross and they act like your parents telling you that you can’t have guests in your room and they make sure whoever is on the reservation is all that’s allowed in the pool! Not worth the money you pay. They need to be free.

I could not be more pleased with my stay at this Hotel. The cleanliness and kind and courteous staff where above and beyond my expectations. I would definitely recommend this facility. It is my feeling that the 2 star rating for this Hotel is wrong, I would rate it at least 4.

I was pleasantly surprised by this small hotel. I liked that it was in a mansion and within walking distance to Phipps Conservatory and the Carnegie museums (both about a 15 minute walk from the hotel). The lobby area is beautifully furnished. Check-in was fast with friendly staff to help with any questions. There is a full bar on site which serves drinks and a few small munchies but no restaurant or room service was available. The bartender was kind enough to give me some help with the local food options. She even went so far as to draw me a small map so I could easily locate the restaurants. (Thanks so much for the extra effort. It was greatly appreciated!) The walk to nearby Shadyside was only about 10 minutes. There were restaurants and bars available plus some shops. The area is safe so I didn't feel uncomfortable walking in late evening. The rooms were clean and modern with standard amenities. I did like that housekeeping service was optional. At check-in, you were asked to chose the type of housekeeping service you would like during your stay. I was only staying in the hotel for two nights so opted out of housekeeping service. My only real complaint was the lack of parking for the hotel. There is off street parking which is good since the hotel sits on a busy street, but the amount of parking is very limited. I only saw eight actual parking spaces. Three of these spaces were not available due to on-site construction. The overflow parking is basically anywhere along the perimeter of the property next to the fence. This is not enough parking for the amount of rooms available. I didn't appreciate having to park in a location where my car could easily by damaged. With the exception of the parking, I enjoyed my stay at the hotel and would stay again when visiting Pittsburgh.

The people at the front desk are awesome. Hotel is clean with everything you need at hand. I stayed for 2 weeks because I am originally from Pittsburgh and wanted to visit family. Not luxurious but priced right. Been there before and will go back

In the beginning of the school season, parents come with their children, some are sending their children to study abroad, and some are bringing their children to study abroad, both at home and abroad. The hotel is very clean, breakfast is ok, American simple meal, milk coffee, egg bread, fruit cereal, basically all.

The front desk is very friendly, easy to find a restaurant in the area. The room is quite, I can sleep well.

It smelled musty. Staff wasn’t very pleasant

Apparently I got put on the DO NOT RENT LIST because I checked out at 2p which my benefits as a PLATINUM ELITE MEMBER allow me to. Last year I stayed at this hotel everyday most of the year. Know the staff by name. The employee told me that the manager BRAD (who acts like we have rapport but obviously we don’t) told them put me on the do not rent list because I checked out later than 1. She said verbatim “it was closer to 2”. So mam for you wanting to utilize the benefits of spending so much money with IHG we punish you by banning you from our hotel SECRETLY so next time you return we can embarrass you in front of a lobby full of people as we kick you out our hotel and make you look like a bad customer. I’ve worked in hotels all my life I’ve never seen a customer banned for late checkout especially if they are in a tier that allows it. So obviously this is more personal and I don’t appreciate that! Make me wish I could get ALL my money back I ever spent here and replace the management! Marriott hotels for my tier I’m given 4p checkout and it’s honored EVEN IF THE HOTEL IS SOLD OUT!!!!! If you stay here it’s better if you’re not a rewards member and it’s better if you don’t come more than one time. If you start building relationships that place will screw you over. Needs new management Anyway. Most of the housekeeping staff are on drugs and you can tell and obviously they tell the manager what to do he doesn’t tell them what to do. Because you put someone on the do not rent list for leaving late means you must be scared your housekeeping won’t clean or something which means you don’t actually run the hotel. They treat non members better than members. I would never run a hotel like this.

This place was extremely clean, had many amenities such as complimentary designer toiletries, tea bottle opener, wine glasses and of course the clawfoot bathtub. One would say it was easy to forget this unit even had a rain tile large walk in shower. The only down side I would say, the hotel does not have a front desk so everything is all virtual, a little different than the traditional check in, however if I would have read prior to booking the process would have been extremely painless. The supper staff over the phone were tremendously helpful.