DoubleTree by Hilton New Orleans

A very beautiful hotel with friendly staff. The hotel room prices were very reasonable. Nice toiletries and great views. Will definitely stay here again.

위치랑 시설 좋아용

Disgusting rooms and there is zero customer service!!! If you’re looking for a nice place go to The Westin, not DoubleTree.

Great location. Very close to passport office if you need to renew passport. Quick walk to the action also!

Our coffee maker had rust in the water tank and when I went to make a cup of tea, the water was all rusty with pieces in it. I asked for a replacement and they said they couldn't provide one. No coffee or hot water offered in the lobby either. The bathroom was very clean. The restaurant times were limited. Front desk staff men were not friendly. Front desk staff gal was very helpful. Bellman was AWESOME! Very friendly and accommodating.

This is a very nice hotel with good amenities in a terrific location. BUT it was, hands down, the noisiest hotel I've stayed in. Doors slammed nonstop (much louder than we've ever heard before, and we travel a great deal) there were loud conversations by staff outside our rooms fairly early in the morning, and the doors between rooms are apparently so thin that you can hear the conversations by other guests on both sides of your room. It was like staying in an old creaky motel with thin walls. None of this noice was partiers, celebrations, or the kinds of noice the hotel has no control over. On the contrary, the doors slammed as if they were designed to wake everyone on the floor. Housekeeping has no reason to shout to each other from 30 yards apart in the hallway when guests may be sleeping, and the doors in-between rooms should be solid, or at least insulated. A guest in an adjacent room was having an hours-long loud, angry dispute with the hotel management that resulted in screaming, multiple staff visits to her room, and a lot of distress for other guests. At checkout, the management told us we would receive some type of refund, but they never followed through. The breakfast restaurant is nice, the coffee shop is very nice, and the staff was otherwise very helpful. Management should know that noice really matters to many guests, and you may have the nicest amenities in the industry, but if guests cannot get a good night's sleep, then you're not doing it right.

Despite Hilton's commendable customer service and prime location, my stay was deeply overshadowed by its lackluster cleanliness. From a smelling room to dirty chairs and bathroom, the overall disregard for cleanliness marred an otherwise positive experience. Future guests should be cautious if prioritizing a spotless environment.

My stay was most unfortunate. From entry into the poorly mopped floors in the lobby, to the elevators not working. The staff was inconsiderate and unprofessional. At check-in the front desk tried to accommodate me by allowing an early check-in, to find out they had mistakenly given out that same room key to THREE different patrions. I found out by walking into one guess asking staff to throw my personal items out of the room. To then be walked in on by another person with acess to the locked door. For this property to have the "Hilton" brand connected to it is absolutely deplorable and unacceptable. I will not be staying at another Doubletree property. I felt unsafe in knowing who had "access" to my room and the cleanliness of this property sub par.

The condition and cleaning of the room wasn't that good as I expected. And plus, the hotel charged me for the water in bottles that was in my room! Dissapointed!