Maison Metier, in the Unbound Collection by Hyatt

A wonderful stay in the most charming North American city, can’t expect more and all we had was joy! Decorations are very detailed, the hidden bar was awesome for photos, ppl are super nice, 24hour ready. Worths recommendation!

Wonderful stay in a truly luxury hotel.

Our stay was magnificent! Of course, the beauty of the hotel is undeniable but what made our stay so special was the amazing team. Devonna, Shannon, Martin and Thaddeus created a warm and welcoming environment. Upon arrival, Shanna greeted us with a big smile. We shared that we were only in town for a few days but wanted to experience as much of New Orleans as possible. Shanna explained that Devonna was a NOLA native can could provide insight. Not only did Devonna go out of her way to create a list of fantastic activities. She also made reservations for dinner and tours on our behalf. Martin assisted us with our luggage and provided additional information about NOLA; making us feel welcomed. Thaddeus made a point to introduce himself. He told us about the dining options and offered his assistance. He was also delightful when bringing up our room service. The amazing team was for sure the highlight of our stay. Because of them we had a memorable and magical weekend. We can’t wait to return to Maison de la Luz!

Love the design of this hotel which was the main driver. The location is also great and adjacent to the Ace Hotel with a rooftop bar. However, have to agree with some other reviewers the service is inconsistent. We stayed for four nights. Upon check-in, I was asked if I wanted coffee delivered to my room. I affirmed yes, never received coffee during my stay. Housekeeping missed my room once and turn down service only came two out of the four nights we were there even though the room was unoccupied. Most notably, I found hair in the shower upon check-in. It wasn't a single strand, but hard to miss. I asked them to do additional cleaning, they said they would. I returned to my room, nothing had been done. Eventually, I just cleaned it myself. It's not a great feeling for this caliber of hotel.

How many times have you seen photos of a place, but then when you through the door you wonder if you’ve entered a different hotel? A lot! Or, the photos are of real rooms, but there’s only 1 of THOSE rooms. Well, this was not the case with Maison. Every single expectation and hope I had, was exceeded. The people were welcoming, friendly, and eager to help. The room was stunning. Easily one of the best rooms over stayed in. Then, you have the little things. Of which, there were many! 1. An honor bar, where every drink is $10. 2. Free wine and cheese from 6-8PM. 3. Fresh, warm cookies at 9PM. 4. Coffee and all the fixings delivered to your room, every morning, at a time you pick. The hotel bar / speakeasy was fantastic. Great drinks. Great food. Live music! Was there anything wrong? No. But, two quick points for travelers. 1. Maison does not have a gym. However, their sister hotel, the Acme, does. It’s 1/2 a block away and free to use. 2. The Acme also has a great pool for use by Maison guests. This was such a great hotel experience.

Corner suite No. 1 is on the second floor facing the street trolley line. The trolley passed every 10 minutes during the evening and then periodically throughout the night. When it would pass, it was extremely noisy and would shake and vibrate the walls and windows. This made it very difficult to sleep. We asked to be moved to another room, but the hotel was unable to accommodate. We did not get a good nights sleep or wake up refreshed, which is disappointing considering the price of this hotel.

This place is simply exceptional. For a start, it's beautifully done ... It is like being at home (well, a very classy and extremely friendly home). Our room was elegant and comfortable. The lounge and breakfast room are lovely areas. And then there's the speakeasy, a cosy space for an evening drink where you can surprise people in the bar by appearing through the wall. But what really sets this hotel apart is the experience. All the staff were super friendly and genuinely interested in their guests. They would give recommendations, were keen to hear what we'd been up to, and just enjoyed having a chat. Then there are the little touches like wine & cheese in the evenings, not to mention the cookies. And of course the coffee brought to the room every morning. When you stay here, you're also able to use the facilities at The Barnett across the street. We did use both the gym (in need of some maintenance) and the pool (super crowded by people on day passes) - if you're hovering between the two, absolutely book Maison Metier, it's worth the extra money and you will appreciate the luxury. The only thing to flag is we had a bit of confusion over the bill at the end, I think because we had booked before it was taken on by Hyatt - but nothing a couple of quick calls afterwards couldn't sort out. Location is great too. Close enough to the action, but able to switch off from it too! In summary, I've been fortunate enough to stay in some wonderful hotels all around the world and this is definitely Top 3 for me.

This has been our third stay at this lovely hotel, and we’ll definitely come back again. The rooms are beautifully appointed, and the bathrooms are gorgeous! Each stay we have had a great experience with the staff, who are local, friendly, and helpful. The little “speakeasy” entrance to the bar next door is great for a little happy hour cocktail, as is the honor bar in the beautiful lobby lounge. We are former New Orleans residents who visit a couple times a year. We have stayed at a range of hotels over the years, from b and b’s to large chains to rentals. This hotel is our absolute favorite! Great romantic getaway that is walking distance to the CBD and the French Quarter/Canal Street, quick ride share to everything else. Highly recommend this place.

We stayed two nights with our 4 kids (ages 7-13). The corner double room set up worked really well for us. We just had to ask for door stoppers to prop the doors open at night, so the kids could come to us, if needed. The valet service was great. The cheese plate & cookies in the evenings were definitely enjoyed by my kids - lol. My husband and I enjoyed the speakeasy in the evening for a quick drink without having to leave the hotel.