Quest New Plymouth Serviced Apartments

The room we had was not what we had expected. Ventilation was poor and cooking smells remained even though we used all equipment provided.

Hotel was great, was in a great location - across the road was the shopping centre so easy access. Easy to walk to many restaurants and cafes for lunch and dinner etc Small carpark available which is on a first come first serve otherwise parking available on the street after 5pm free and free on Sunday

Stayed over the Christmas Eve-Boxing Day period. The gentleman at reception couldn't have been more helpful.

Always stay here when in New Plymouth, it’s a good standard and very convenient, parking is included.

We left the braemar hotel in disgust. Although we paid more there was no comparison. We will return to the quest it was lovely.

We loved our one bedroom apartment. We had a view and it had plenty of sun light. The owners were great very accommodating to our needs. Also the little touches like our names coming up on the TV loved that. We would highly recommend Quest New Plymouth

The fridge made a terrible noise all day and night, lucky we were out a lot. Parking was a challenge, not enough of it. breakfast which was included was 2x Crossin's, 1 small orange juice 2x packs jam and butter, for 2 people. Not like the picture in the lift??

I have travelled extensively throughout New Zealand, Australia and the world and without doubt the nightmare experience of staying at the Quest Apartment Hotel in New Plymouth would be somewhere amongst the worst choices for accommodation that I have regrettably made. To explain, I regularly work when I travel and as a result often book larger and more spacious rooms to avoid a feeling of working in a bedroom. In this particular instance I booked a 1 Bedroom Executive Apartment which was supposed to be 55 sq m in floorspace, the room I was assigned felt smaller and did not match any of the photos or the detailed description provided on ether the Quest Website or the ******* Website where I had booked this accommodation. Did they provide me with me with a different standard of room?, who knows, they certainly didn’t own up to having made any mistake when provided the opportunity. Additionally, none of the pictures provided for any of the rooms show the shockingly high windows that provide the only source of natural light to the living space in my room, I have taken photos from Room: 103 and will try to post this somewhere. I have read some reviews following my stay that someone else also highlighted the window situation in their room and very correctly described their stay as “like being in a prison cell”. As if this wasn’t already enough of a claustrophobic experience, all of the windows are fixed glass panels and cannot be opened. Do yourself a favour and avoid staying here.

Easy checkin and check out, property as described, clean and expected amenities available.