The Fifth Avenue Hotel

這裏應該是老酒店完全翻新的。房間非常漂亮，有格調，每一件物品都很講究，衞生間偏小，淋浴水量微小，可能是老的樓改的原因。不過值得一住。晚上樓下的酒吧看上去很不錯。房間的點餐口味很贊！而且快！有個小問題，前台押信用卡時，必須要帶芯片的。

Great experience - we hosted a private event in the Conservatory and it was spectacular. The staff was attentive and professional and the cuisine excellent. We stayed overnight at the hotel in a delightful suite, and had a lovely brunch the next morning in the restaurant. Everything was spotless and comfortable, and the staff was great. Definitely recommend!

It does not live up to the expectations. I do recognize some of the criticism while some of the pro’s too. Rooms are beautiful, very nice staff at reception and friendly helpful conciërge staff. Great location too. Got a great upgrade and pre check-in contact was wonderful (although NYE reservations went slightly wrong). On the downside it looks like the hotel is focussing on non-hotel guests for bar and restaurant, adjustments were almost impossible. We have never encountered these things in other high end hotels around the world. No place for a drink between 4 and 5 pm? Unacceptable. Need reservations as a hotel guest to have a drink in your hotel? Unacceptable. No vanilla ice cream, really? Even told us the bar was closed when we got there at 3.15 pm. Got in after intervention from one of the restaurant staff but had to go at 4 pm…and not even a thin pancake is possible at breakfast? Even while we were almost the only ones at breakfast. It all just not goes to an extend of great hospitality that we expected. Not as kid friendly as we expected and it is all a bit stiff without a lot of smiles and fun interaction which we did encounter in other restaurants and at lunch at the peninsula. Have fun and relax with guests to make it a living hotel. Dont get me wrong, a very nice place but certainly not on the highest hospitality and fun level like JK place in Rome, Mandarin or the Peninsula. And off course, why be so picky about such a beautiful place but at the rates you pay you have every right too. I must add that all depends on which member of staff you are dealing with, staff at the end of our stay was much more fun, friendlier etc. than the one(s) at the beginning. We ended on a hight and we do recommend the hotel, I guess we were a bit unlucky at the start with our encounters.