The Nolita Express Hostel

房間，不，房倉小，但價格卻是便宜。

This hostel is transphobic - my friend was denied access to her room, and when she finally got in, Soldier Musa, an employee of the hostel, came to the room and told her she had to leave. His behavior is not just unacceptable, it's a flag to anyone looking to stay at Nolita Express to stay far, far away. I've been scouting places in NYC for a spring trip, but not only will I never step foot in this place, I'm spreading the word to my traveling friends to avoid as well.

Got harassed by another tenant and the staff refused to switch room for me after I insisted that I don’t feel safe staying two rooms away from said tenant. Reached out to ask for a full refund and they insisted no such thing had ever happened because they didn’t receive any complains. Check review below and you will know they constantly avoid responsibilities and ignore guest safety. Small bed (i’m 5”2//155cm) and thin blanket with AC blasting on full.

I wanted to avoid writing this review and I reached out to the property several times in hopes that they would rectify the situation but they have decided that my feedback was not serious enough. I paid about $150 for just one night, to be in a room the size of a shoebox (okay, its NYC and I expected it) however, during the middle of the night, my bed collapsed which then caused me to roll quite literally into the wall (because the room itself was just the bed with no other space). ON top of that, under the bed was completely dirty with used tissues and dust. I told the staff about this the next day and when I followed up via email - they had the audacity to tell me that they had it recorded that I was a no show and didnt stay there. I provided pictures of the bed, and the floor I stayed on, and they claimed no one had ever let them know about the accident. I sustained bruises on my side from rolling into the bed and was treated extremely poorly while just trying to give back honest feedback. I know it is NYC but I would highly suggest not staying here it is quite expensive for extremely minimal amenities and accommodations - with absolutely no staff maintaining the property. I have attached photos of not just the room but the email responses from the staff, which quite frankly., I am still appauled at. I did not expect a 5 star service but for them to tell me that what happened "didnt happen because I never checked in" and then to ignore me is completely unprofessional and a disservice to the amazing city they're hosting people in. I have asked to speak to management more than once and have not yet received a reply.

If you value a decent (not even need to be good) night's sleep, I strongly recommend looking elsewhere. Despite the advertised rule of no noise between 9 pm and 9 am, this policy is NOT enforced. The cleaner came to 'clean' very loudly before 8am, slamming doors, trash bins, and speaking loudly for about half an hour, despite guests' attempts to quiet her. The $100 fine for making noise is merely for show. Guests were talking loudly through the night, laat night in particular it was between 3-4 AM, without any repercussions. The noise level here makes it impossible to get any rest. Additionally, the check-in process was confusing, and there was no one at the front desk. Despite calling multiple times, no one answered. After waiting for 20 minutes, a staff member who had been chatting in the lobby finally assisted me. It was frustrating to realize that he had seen me waiting but chose to ignore me until it suited him. The website falsely claims that toiletries are included, which they are not. Additionally, the internet password provided was incorrect. Overall, the staff's disrespectful behavior and the high noise level make this place not worth the price. Avoid staying here if you want any sleep

This hotel has a lot of charm, and is good for a couple of nights with good friends..the reception, restaurant area are trendy, cool design, welcoming. The sleeping area is just very unusual...I took it like a history/social experiment to really step back in time and relive how accomodation would have been for soldiers back in World war 2 But overall it was fine..bed was comfortable, all was clean, heating was on, no direct sunlight in the room was good for sleeping longer in the morning.. The thing is- you can hear EVERYTHING .so you would not go here as a couple since you have no privacy and you have to use different floors for bathroom.., you should not go if you have a cough or snore..since you would wake everyone else.. and if you are a girl you really need to ask to stay with the other women otherwise it is a pain to have to change floors. The staff were mainly friendly but the big plus is the amazing food and "ambience" downstairs in the restaurant..try lamb sliders and marinated fish :-)