Radisson Hotel New York Wall Street

After being given the run around from the front desk and Choice phone...I've found out the real reason they canceled my reservation was because they are one of the new york properties accepting all the illegals from the border. So as a tax paying American citizen, I end up getting my stay canceled and scramble the day of arrival to find lodging accommodations because this location is fine with this practice. They lied saying they are under renovation but you can google the truth and see this property doesn't care about their Radisson customers.

I paid in full on the Radisson website well in advance. After travelling for over 24hrs, got a taxi to the hotel at 11pm only to find out that our hotel is no longer a hotel but a hostel. Was told by someone inside that my booking had been transferred to the IHG group without informing me, BUT, IHG had canx my booking, so now I am without a hotel. Eventually after 2hrs of trying to sort everything out I ended up at IHG Holiday INN Xpress but I had to pay again, which at 2am seemed the easier option. After multiple emails to Radisson I am still awaiting any acknowledgement of responsibility and I still do not have a refund for a hotel stay that never took place AND they were aware of this fact well before the actual travel date. Awful.

We got our room in the hotel using SuperTravel, but when we arrived our reservation could not be found. For about two hours, Latoya took her time to put effort into looking into our issue and resolving for us. She was very professional and attentive to our needs!

We felt we were catfished by the pictures on the internet. The room was small, in spite of us paying for a king room. The hotel was under construction and we were persuaded from getting a room on a higher floor. Nothing bad like bugs but just not great. Good shower!

We had a room booked for first week of April. Couple of days in advance we received an email they needed to cancel our reservation, and offered to rebook us into another hotel. Very happy at first to get a good solution, but after we confirmed we agreed being relocated, Radisson became unreachable. No reply on the emails, phone number out of service, so other phone nr or emails could be found online... The proposed hotel was not aware, so suddenly we did not have any place to sleep just couple of days before our arrival in NYC. We had to book an alternative ourselves last-minute, needles to say this was of a much lower comfort and much higher rate... So we can't write any review on the rooms or hotel itself, but we are very disappointed on the customer service they have offered. Caused us a lot of extra time and money.

Great location. Good hotel. We came from Europe and we were in contact with our banks and announced payment accomodation, but in hotel each credit card was declined. Everywhere in New York our credit cards were vaild, only in Radisson hotel Wall Street were declined. Hope we have had cash to pay.

The property is well restored and maintained and in a fantastic part of Manhattan. The staff are good and the decoration and finishings in the building are really nice. The room and bed are comfortable as well. I loved the big screen TV which was easy to hook up a lap to to watch Disney+ etc. Be advised that there is no parking at the property and the elevator requires a key card to activate so you will have to meet deliveries in the lobby.

Unclean, rude staff, systems down every day, no internet. Cleanliness brings to question where covid derived from. Would not stay again nor would I recommend unless you want staff that clearly cannot be bothered.

Room furniture and carpeting stained and elevator was filthy. Restaurant permanently closed no ice available on any floor was good to go to a local restaurant. Toilet paper wasn’t replaced, toilet flushed slow and backed up. Heat took 4 hrs to raise by 3 degrees