Hotel Indigo Brooklyn

We are IHG members who often stay at indigo hotels because we tend to like their mid-range amenities, location and price. We booked this hotel months in advance and asked for a quiet room because we were a bit concerned about the location as the map showed it near a major highway. We reiterated the request in a call about a week before arrival. When we arrived we were given room 724, which we were proudly informed is an upgrade to one of their best rooms with a balcony. Instead what we found was a wedge shaped room with a balcony directly overlooking the highway. It’s literally as if you are sitting on the on-ramp. Doubt the balcony has ever been used in the history of the hotel. We asked to be moved but they refused. We closed the curtains and kept them closed throughout but the noise was incessant and the room was largely unusable for the duration of the stay. To add to it, the wedge shaped room made most of it unusable, the bed was also too big for the space and within a foot of the tv which was hanging right next to the bathroom a foot away from the bed. This, together with the exposed metal bed platform caused us to gauge our feet twice while walking to the bathroom. We resorted to wrapping the metal with towels to avoid a recurrence. The room was also not made once during our three night stay, the bathroom floor was dangerously slick (we asked for a mat, one was never provided), and every clock in the room was off and set to different times. Finally, there was a persistent smell of **** in the room. We complained upon departure and wrote to the manager. Never heard back. Par for the course. I doubt our experience is a one-off as the wedge shape and orientation of the hotel and rooms would seem to make at least half of the rooms loud and non-functional. From the architecture and design school of form over function Poorly managed and ran hotel and a poor reflection on the IHG brand. Unacceptable at 450 a night or at any price. Stay here at your peril.

The worst customer service I've experienced in ages. NO power to make any adjus**ents for an honest mistake of booking on the day before and I arrived the following day and STILL stayed there, but had to book through ********** because the front desk couldn't give me the best price. They said they would consider the blunder on my part- and there was NO follow-up from any party. I spoke to Guest Relations and they also could do nothing. Poor management and worse customer service. One and Done with ALL of the hotels under this corporate umbrella.

I will not be returning to this hotel in the future. I thought the front desk was extremely rude, unprofessional and arrogant. When an issue arises, they should be trained to professionally seek an appropriate resolution. They talk down to you and have the final say.

Made reservations at Hotel Indigo Brooklyn a month ago for a stay 4/14 thru 4/17. Showed up on the 14th, and were instructed , I quote, "you have to go across the street to the Sheraton ". I asked why, and then asked for a manager, answer to both, "Go across the street". No explanation, no apology, nothing. Oddly Sheraton had a reservation for us. There were a couple other families at the Sheraton desk in the same situation. Disappointed with IHG.

We booked this hotel expecting something that resembled the other hotel indigo properties we've been to, but this hotel was no where near those. Most of the outlets and lighting in the room did not work, there was no soap in the bathroom and all of the furniture was horribly worn and shabby. There were stains on the walls and curtains and the bedding looked worn and old. After spending a short time in the room we realized it was just too gross to stay in, so we found another hotel to move to. The front desk said they would have a manager refund us, but was unable to give us any kind of receipt or conformation of this. I would not recommend that anyone stay here. There are other hotels in the same few blocks that are actually clean and have lights that work.

I found the staff at Hotel Indigo in Brooklyn to be wonderful. They were extremely helpful, knowledgeable, and friendly. I especially appreciate all the effort that Chris, the front desk manager, put forth to accomodate our stay, making it relaxing and enjoyable. I will definitely book this hotel on my next trip to visit my son.

After an exhausting cross-country red-eye flight, nothing was more disgusting than taking a shower and finding a big clump of hair. The room was generally dilapidated: peeling wallpaper, broken bed lights, debris on the head board and window shade, mold in the grout/caulking in the bathroom. The security door lock was broken. The thermostat was broken leaving the room too hot to wear December weather clothes. Hot tip: if you want soap, you are required to ask for it.

The only good thing about this hotel was the front desk staff member who gave us a refund without any problems. This place is disgustingly dirty, the sheets seem clean, but shine a light and you can see all the grime and mold. The floor was extremely dirty, we had hairs and dead bugs all over. The place was used as a homeless shelter during COVID, and, according to them, they “deep cleaned it” but we’re certain that’s not true. Even the front desk area was dirty, smelled like cigarettes, same for the elevator and the hallways/rooms. Terrible, terrible, DO NOT GO!

Bare bones. Not much in the way of amenities. Even less due to covid. Some of the bonuses are cleanliness, location, comfortable beds, and free in room wifi. Room 1601 also had a nice view. The street in front is one way and with construction and 2 other hotels on the same street, traffic can get a bit clogged. The room had almost no decoration, was sterile and had no warmth or welcoming features. The double queen room was narrow but had a great sized bathroom. The location is an easy walk to restaurants(notable Xian famous foods), subway, and DUMBO. The price, and fact we were only in the room to sleep, made most of these shortcomings only minor inconveniences for us.