Newbury Town Centre South A339

Located next to Winchester Cathedral and close to High street, the hotel is quiet and comfortable.

Premier Inn charge a premium rate but you shouldn't expect a premium experience. The rooms are pleasant but that's where it stops. The air conditioning in the room is very temperamental and there is no option to open the window. The bathroom needed a deep clean with brown stains in the base of the toilet pan upon arrival. The bathroom also lacked sufficient towels for two people as it appears Premier Inn have cut back on the spare towel that used to be provided. The room rate allegedly includes free WiFi but the Free WiFi is unusable (under 0.2 Mbps). Seems a money making exercise to get you to pay extra for the Ultimate WiFi package. But beware even the "Ultimate" WiFi only offers about 4-5 Mbps (sub 3G speed). The majority of the staff are helpful and friendly but the Manager just didn't care and was totally unhelpful! Such terrible customer service from the manager who had a poor attitude and whose best suggestion for solving the issues we experienced was to speak to Customer Services in 2 days time when they reopen (after we'd checked out)! Premier Inn seem to have grown very complacent over the service they provide and the prices they are charging! You can get far better value for money elsewhere! Such a shame to see what was a great brand going down the pan!

Great place to stay, friendly and helpful staff especially Kay who was working at the bar at the time, she helped me out when I lost my key card for my room, She was Very kind and professional. I also like the garden area at this Premier Inn, surrounded by trees n grassed areas it gives a quiet feel to the place even though it's right near the town.