Newcastle Central Plaza Apartment Hotel Official

Friendly and helpful service. Private parking available.

The unit was in very poor condition, couldn’t lock sliding door, handle broken, carpet filthy, holes in both bathroom and bedroom walls. Cupboards and drawers broken in kitchen. Only positive was roomy unit, plenty of storage. Furniture in disrepair. Would not stay here again.

Like to be close to rail. Appar**ent 85 Need a few fixes and better floor covering (dilapidated carpet) would help beds were clean appliances usable Else there is not much to say for a short stay. Parking is crammed for my standard in the basement.

Nice central location, comfortable, secure car parking, check in process streamlined. Apar**ent equipment all working. Missing bed side lights. Bit worn overall. Needs a little bit of attention to bring up to excellent standard, great views

DO NOT BOOK HERE! AVOID!! we had a one night booking of a 3bed apar**ent for 5 adults as we were in town for a concert. We received a call the day of the booking to say that the room was unavailable due to the bathroom having been destroyed the night prior. We were offered a house instead. We arrived at the house where the manager requested us to pay in cash even though we had paid already. The house was dilapidated (bathroom didn’t work, windows were missing glass etc) & when I highlighted how innapropriate this accomodation was the manager of the hotel argued with me & refused to assist in finding another property. There was an event on so every hotel in Newcastle was booked out. We lucked out with a motel 30 minutes out of town. Rectification offered by the hotel was only provided after I called their head office multiple times. It was a refund & an apology that was basically that it was just a misunderstanding & it turns out the bathroom of the original room had been damaged WEEKS prior to the ordeal. Please do not risk the stress we experienced. BOOK SOMEWHERE ELSE.

Had a lovely time. They were short staffed and fully booked, but everyone was helpful and friendly.

No one attended to welcome, waited 45 min to check in. No apologies. No one to communicate. When you know that guest check in time is 2 pm , then why no one at the reception counter. Very disappointing as we travelled 300 km and we are already tired and exhausted.

Access cards didn’t work so we were unable to get into our room when we arrived. We had also arrived after reception had closed and so was unable to contact anyone to rectify the problem 😡.

I have not yet stayed at this hotel so no idea what it's like. But I will not find out. After a TERRIBLE booking experience, I cancelled having had 2 unapproved payments taken from my bank account, each for several hundred dollars. This was almost 8 weeks ago and I have still not had my money refunded despite several promises of immediate resolution. I can't contact the hotel on the phone as the number listed goes through to the voicemail of some unrelated building business, and i have had no response to my requests for their mysterious "Head Office" number so I can escalate the situation. I cancelled well within my free cancellation period and am entitled to my money back. I do NOT recommend you give this business any of your hard earned money.