Premier Inn Newhaven hotel

Was a comfy place to stay.

Midweek stay for two nights with friends. We love Premier Inns and gravitate to them whenever we can. They certainly tick all the boxes. Clean , convenient and usually fairly priced. This one was no different to others in most respects but it has to be said it is looking quite tired. Some effort has been made to do something about this with some work having been carried out to the main restaurant doors. This has to be seen to be believed. Luckily for you folks reading this I took a picture so you won’t miss out. Whoever threw the paint at the doors needs to get in a bit more practice. But whoever passed it off should be sacked. It really creates a terrible impression going into the restaurant. Unfortunately once inside the doors turned out to be the least of our worries. The furniture is really showing its age but the main problem is the chronic lack of staff. With only a single bar person and the manager being run ragged serving food and seeing to staff it wasn’t long before people were literally queuing out the door and orders were being served wrong and over or under cooked. Credit has to go to the manager for trying to hold it all together while all the time keeping a smile on his face. The owners need to help him out or he’ll be off to pastures new the first chance he gets. Would I stay again? Yes but only if I can bring a can of paint and sort those doors out.

Maintaining the strong reputation of Premier Inn. Only let down by the adjoining Brewers Faire restaurant. There was an obvious lack of staff. The hotel side was good. We were very pleased with the quality of staff. They were pleasant, helpful and friendly.

The Hotel is made by the happy and caring staff who helped with everything we needed and wanted to know. The staff at the Drove resturant were kind and efficient and bothe the hotel and the resturant were clean and well cared for. It was a surprise that we consider that the service we erceived at this hotel was beeter than that we have received at some 5* hotels

For the price we've paid it was a very good night. The hotel is very near the ferry and that why we took it. Impressive big room and comfortable bed for the price. If we had time we ate the breakfast there for sure.

We stayed over for 2 nights while visiting family, the hotel was lovely, staff were helpful and friendly especially Jake on reception. Fire alarm went off at 5am on one of the mornings but if its a life saver there's no complaints from me.

I would stop at this hotel ever again, dirty and cold rooms, mold in the bathroom, no wifi, rude staff, Breakfast stone cold, evening meal was snail slow and stone cold. air con was a fan in the corner. key cards never worked

My stay at this hotel was very good no problems at all . Would recommend Having the Brewers Fair next door was a bonus as well. As no need to go and find somewhere to eat. Food was very good value for money. The staff in the hotel and the restraunt very very friendly and helpful

The hotel was really very dirty, from the main areas, to the corridors and our bedroom. The toilet was not cleaned at the back and underneath, the shower running rail was filthy, the skirtings and edges of carpet hadn't been hoovered for months, the net curtain was grubby etc... In the corridor outside our room were a discarded cleaning cloth and some tea spoons on the floor. I don't know how they get away with this very low level of cleanliness. Do not stay there! It is a shame as the reception staff is really lovely!