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Lauren was amazing - found us a room that we could check into around 7am when our flight was cancelled a couple of hours earlier. Lauren even printed our new boarding passes for us. Lovely staff member. Room was small but fine, no extra pillows were available though. Bathroom shower was lovely - very powerful :) Air con said 18 degrees but I’m not sure it was quite that cool. Location is excellent and great value for money. Again, kudos to Lauren! Remember - no restaurant on site but PLENTY of options on the doorstep!

Excellent location. Spotlessly clean rooms. Certainly a room with a view from floor 14. Fast elevators. All areas clean and tidy. Bed comfortable and big. Staff professional and friendly. Super large TV, plenty of sockets including USB ports. Fab shower/bathroom.

Stopped here a couple of weeks ago when road-tripping with a friend visiting from the US...oh...and my Husky/Malamute! I had been driving for over four hours and in was in agony due to various ailments with which I suffer so I had no choice but to stop in Newport on the way to Bath. We tried Travelodge who were fully booked so they suggested the Ibis! Boy...were we blessed. I walked into the hotel feeling almost crippled and asked for a room - they were full. When Kelly and Kiera could see how much pain i was in when asking for an alternative hotel recommendation they said...'We'll give you a room. We can see you're in pain.' The hotel has to reserve two rooms in case of emergency room changes; as it was midnight, they used their judgement to let the room go and allow us to stay. I have never been so grateful for the kindness shown by complete strangers. Kelly and Kiera are not just any old hotel staff; they're absolute angels sent for above. You saved my life!!! Seriously!!!

It was a nice stay. The front desk staff was very helpful and friendly. The parking space was full but he helped us find a parking space. Would definitely stay with them again.

Located in Newport, Gateway Hotel is within a 5-minute drive of Friars Walk Newport and Newport Cathedral. This hotel is 13.5 mi (21.7 km) from Principality Stadium and 13.9 mi (22.4 km) from Cardiff Bay.Featured amenities include complimentary wired internet access, luggage storage, and laundry facilities. Free self parking is available onsite.Stay in one of 15 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access is available. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Booked in 30th Aug - 2 Sept 22. (Room 226) On arrival was met by young man who was brilliant, explained everything and had a good laugh. The rest of the staff were of the same ilk, friendly and very helpful. Went into the room and first impressions were ok. The bed is a standard double. not good when you have a bed hogging wife. The sheets were clean and fresh and although small the bed was comfortable. They could do with putting plug sockets on both sides of the bed. Its a small bed so wouldn't need too much cabling. The bath is ok if you are a size 0, however, any larger, forget it. I couldn't get my lardy **** into it. But on the plus side, it was clean and tidy. Issues with the bathroom, Went I went for a tinkle in the middle of the night, I burnt my retinas out because the lights are super bright, not what you need at 0200hrs. maybe a night light or mirror light could be installed. A little more attention to the carpets would have been nice, found some shirt buttons that had been missed (previous occupant must have got lucky) because they were in different areas of the room. Breakfast, We went twice, first day at 0900hrs, it was ok, little on the cold side, went again on last day at 0800hrs and it was perfect. Tasty and hot. My biggest issue is the heat. the room was a sauna, I must have lost at least a stone. the fan given in the room is as much use as a chocolate fire guard. I hardly slept the three nights we were there as it was way too hot. even, the wife (who practically sits on a radiator) struggled. Wasn't the best hotel I've stayed in, but certainly not the worst . Over all 7.5/10

We arrived a bit early and were able to leave our luggage in the storage room and we received a ticket for this which was good. Our room was really comfortable and there was ample space to hang up my dresses. The bathroom was a good size and there was a bath. We were on the railway station side but with the window closed, you could barely hear them. The bed was comfortable. The staff were really kind and helpful. You could hear people coming back into their rooms and unlocking their doors which could be a bit disconcerting but overall I really liked the hotel. Easy to walk to the main stations and along the river.

Visited for lunch yesterday (Sunday 25th September) and as we have eaten here literally hundreds of times over the years we pretty much knew what to expect. Have never been let down by either the food or service. However yesterday was exceptional, I had some of, if not the best cooked fish I have ever eaten, and that includes a number of Michelin star restaurants both in the uk and abroad. Fish is simple to cook, but hard to cook really well, the chef here nailed it. Every member of staff we encountered were brilliant, polite, helpful and a credit to the hotel. Will be back next month .

Perfect Hotel to explore Cardiff! Really central. Lovely friendly staff. In fact every single person we met in Cardiff was so so friendly! Couldn't believe how quiet it was in the rooms considering we were there on a Six Nations weekend. Superb security on a Six Nations weekend that ensured only residents could access the Hotel. The rooms are compact, but perfectly formed, you have everything you need!! Bed was super comfy too! We didn't opt for breakfast so can't comment on that, but I would highly recommend this great Hotel. We would absolutely return!

On arrival very small car park luckily one parking space left, Outside looks very run down, I was initially pleasantly surprised when walking in, the lobby looked very clean and tidy around the reception desk, until we saw the beer all over the floor and dirty cups on tables from the free coffee (we’ll get to the bit) There was a large group of “stag” goers ahead of us, who clearly hadn’t booked rooms as they were trying to work out what rooms were available, there was one lady trying her best to sort the group out with 3 other staff watching her, we waited for around 10mins Until an exasperated look from a party member towards who looked like the manager prompted him to use the hand held device to book us in, A key card was given …. No directions to my room, no info on breakfast times, no other info at all …. Just crack on …. I walked through the mini Lake District of beer to the lift, swiped my card and waited 2-3 mins …. The screen wasn’t working and the lift didn’t come so I used the stairs to the 4th floor, Found my “room” when I walked in it’s tiny, budget is the word, this was beyond budget, not even a mini kettle, the sink is in the room as is the shower, with a separate toilet cubicle, the frosted glass on the shower is made more so by the build up of lime Scale and watermarks no handle just a hole to use, this is ok as I’m alone but the other party had a 14yr old lad in a “family” room so not really acceptable in my eyes, the cubical was VERY small, my friend could barley get in, at 110kg but a power lifter he’s broad but not “huge” I’m 6ft 1 wear a large t-shirt and found it hard to shower In it. The room are run down, probably nice a few years ago (has wood chip wallpaper) . The skirting is coming away scuff marks every where, dust on the very small archaic tv, the air con unit didn’t work and the toilet rolls Sat on the floor behind the cistern (despite there being a hook to put them on) There was a “stool” that looked like an upturned washing bin, to a small desk I could only find 2 plugs I know the whole Room, couldn’t charge my watch/phone and iPad over night, (yes small Inconvenience but still annoying) The tv wouldn’t get a picture, I went to the front desk but no one was there, I bumped into the night porter earlier who seemed very friendly though so I’m guessing he was busy elsewhere. So I thought “ooh I’ll grab a coffee while I’m here”, small sachets of Nescafé original and plastic milk, I’ll pass thanks, Bed basic and comfy enough, not like Home but I suppose it is a budget hotel, The breakfast looked dire, continental for £6.50, I’ll hit the coop over the road or McDonald’s on the way home, All for an extortionate £140, there was an event on close by and this may have bumped the price a little but by 90£ on the base rate of £52 is crazy greed Needless to say I shall not be staying in one again, I Hope the normal ibis I have booked next month is better