Mama Shelter Nice

Manager told my friend who is wheelchair bound that it was “his problem” there was no available wheelchair access rooms for him. Despite booking one and being able to prove it. Sickening response from the manager. They have 5 access rooms especially for wheelchair users but all rooms booked out to none wheelchair users. Unforgivable!

I recently stayed at Mama Shelter and unfortunately, the experience was far below expectations, especially given the high rate of over 700€ per night. Despite the hotel being newly opened, there were several issues that really soured our stay. First, my loyalty membership wasn’t acknowledged at check-in, which was frustrating after having been loyal to the brand. My boyfriend, who arrived right after me, wasn’t greeted by the staff at all, which set a bad tone from the start. We booked the Big Mama Double Room expecting a spacious and comfortable space, but the room was cramped and basic amenities like shampoo and beach towels were missing. The AirPlay feature on the TV didn’t work, and our pre-arrival requests were ignored entirely. When we tried to enjoy the rooftop bar but We were left waiting for management to assist with applying the disloyalty membership discount, which the staff seemed incapable of handling. Service throughout the hotel was lacking, with no one offering to help with our luggage, and staff seemed overwhelmed and poorly trained overall. However, one staff member stood out—a kind hostess on the night of September 4th, who helped us get dinner delivered to our room. She was professional and friendly, a rare bright spot during our stay. Breakfast was another disappointment. I witnessed a staff member handling bacon with her bare hands and telling the chef to redo it, which was shockingly unhygienic for a hotel of this caliber. On top of that, the room showed clear signs of wear, with dirty walls and a large black stain that detracted from the overall appearance. For the price and the hotel’s luxury branding, I expected much more. I would not recommend this hotel to anyone. Our stay was far from the quality we anticipated, especially for such a highly-priced and newly opened hotel.

The hotel it’s self is brilliant the location is spot on there’s some amazing places to eat. The room is clean, beds comfy and the Tv works. Staff on reception are really friendly. The massive down side the roof top area it’s been 3 months since the hotel opened the staff should be more on it, the staff should know what they’re doing , the service was so slow and I only had drinks , I was going to eat there a couple of nights but when I ordered drinks it put me off the staff didn’t care it wasn’t busy there was no get up and go about it. Even tho there was a coffee machine in the bar they didn’t have the facilities to a cup of tea you had to got to the ground floor to get one. The pool area isn’t big enough for the size of the hotel , they should implement slots where you book in there was people who was on the sun beds from 9 til 4 a system needs to be made so that all customers get chance to use

Mama Shelter was certainly different. Which we liked. Cocktails weren’t great, the pool was always full so couldn’t get to the pool. The air con wasn’t great so we moved rooms. Staff were really helpful, great location, beds changed every day with lovely clean fluffy towels. I’d recommend staying here if you want something in a great location in Nice. A nice walk to the Port and a bit further into the city and old town. Thanks for a lovely stay. Not sure about the masks on the lamps but all good fun.

cote restaurant;mange a deux avec un amis nous avons pris une bouteille de st emilion avec un cocktail servi dans un verre a eau en meme temps que le vin de plus nous avons pris un thon mi cuit soit disant plutot congele et une viande idem pour 169 euros franchement le service bidon et je n inviterai plus personne j ai suis enu deux fois au rouftop et deux fois au resto mais ce sera la derniere sebastien

très bien pour les chambres, malgré un lit placé au centre ? Par contre très déçu par le restaurant pas à la hauteur pour un 4 etoiles avec des plats type cantine . Petit déjeuner très bien . Mériterait un vrai restaurant . Bien placé et parking pratique quoique un peu cher .