Margaret - Hôtel Chouleur

Super comfortable beds - great space in the family suite - lovely breakfast - fantastic location & beautiful building - highly recommend

This is a beautiful property, well situated and beautifully decorated and we had a room - really a suite! - that exceeded our expectations. It was the kind of room that made me want to stay in all evening and pretend it was my home, not even needing to explore Nimes outside our four walls - a beautiful bedroom, sitting room and luxurious bath (but only a tub, no shower). HOWEVER, this first impression was soured by our overnight experience. We did not know we were situated with an adjoining wall to a loud bar until it was late in the evening - and impossible to sleep with the thumping of music coming through the wall. When morning came, my partner took a bath and everything was fine. I went to take mine - remember, no shower - and discovered the water was ice cold. Hotel maintenance came and said all the water heaters were working - he did not know what the problem was but he could not solve it. So after a crummy night of sleep in this beautiful place, and no ability to clean up the next day, we continued our trip and moved on to our next destination. Given the night club, lack of sleep and no ability to shower, we thought it was reasonable to ask for some sort of accommodation and asked for half of our room cost to be refunded. The girls at the front desk were apologetic and lovely, but clearly not empowered to take any real action. They promised to share our experience with the owner/manager who would make this decision. Weeks have passed, and we have received no word from her and have to assume we have come and gone and she doesn’t care. Maybe she will care now that I have posted this review.

I lost my cell phone and it was subsequently found at a train station some 200 km away. The Hotel front desk staff were helping me with phone calls and translations to try and recover the phone, until suddenly the cooperation stopped. They advised me that the Hotel manager told them not to help me anymore because there was nothing in it for the hotel. It was explained to me that the Hotel wouldn't make any money helping me. No one had asked me to pay for any assistance and even after offering payment the front desk were told to drop the matter. The hotel is pleasant and pretty but overall the rooms are a bit spartan. The breakfast was delicious and plentiful. The hotel staff, apart from the manager, were friendly and helpful. We would have rated this hotel experience higher were it not for the manager's attitude and policy.

The hotel is very well placed in the centre of the old town. Our room was spacious, peaceful, spotless and had everything we needed. The staff were all very welcoming. Thank you.

This hotel is stylish and elegant. The small garden and pool area is peaceful and beautiful. I would definitely stay here again if I returned to Nimes; no need to consider anywhere else.

Hôtel: Hôtel Chouleur Margaret Rank: 4 | Staff: 5 StarMatch: above Location: perfectly located in old town. 1Liner: Fantastic hotel in historic & interesting Nîmes. Staff were stars. Great Bits: staff, room, courtyards, location. Good Bits: pool Bad Bits: no lift, need to walk out of old town (quick) to get transport.