Cordis Dongqian Lake Ningbo

The hotel is very well located, right next to the lake and not far from Hanling village. We originally booked a garden view room but we were upgraded to a lake view. We had a terrace and the view was amazing!!! The compound is quite large and great for an evening stroll. The breakfast options were varied and the food was delicious. The restaurant staff were friendly and very attentive, and the overall atmosphere was relaxed and enjoyable. The staff at reception were also great. Very friendly when we arrived and very helpful to get us a golf cart to get to and from our room to the restaurant building. The only small thing that could be improved in my opinion is the cleanliness in the room. I'm a bit of a clean freak so I noticed a few things that required attention: a small stain on the sofa, some stains on the toilet floor, and there was a small start of mpuld behind the sink taps. I would've also liked for the bins to have rubbish bags inside. Small things though, and overall we really enjoyed our stay, and we definitely return.

Great hospitality 😊 specifically Andy, who was a hostess at the restaurant.

Absolutely amazing stay! Thank you! The staff were so helpful and kind, always there to offer help. Leona even added me on WeChat so that I could ask questions and book the buggy quickly. Very happy to come here to relax, wind down and be pampered!

Face-to-face staff are excellent with English speaking guests. Over the phone speaking English at night it’s impossible to order in-room dining or even communicate to have dishes collected. Food takes up to 45 minutes to arrive and is cold and in poor condition. Ordered an Angus burger - cold wedges and the bun was hard and cracked (perhaps left under heat lamp for too long); very poor value for money. Even buffet breakfasts are a little rough around the edges. On day 1 there was honey. On day 2 there was no will in the restaurant to supply honey or even check with the kitchen. Again, all staff (including janitors and handymen) are usually amazing and helpful. The team went out of their way to make my child feel welcome with free toys and activity packs.

Cordis was absolutely beautiful! The location was stunning servers was amazing. The manager Kevin absolutely lovely! He was friendly and very helpful.

great hotel, amazing pool and spa area, rooms are big and spacious

Not only a great scenery but awesome service too. great facilities as well, I absolutely enjoyed the food, efficient room service. I only regret not coming to this place sooner, I'm definitely visiting again🤗

Lovely villa rooms very peaceful close to nature and dongqian lake. Customers service was excellent. The buffet had good variety it was decent value. The pictures for the room suggested a big bath although none in the room a little misleading.

mixed review. some really excellent points and then some real improvement needed too. excellent: the food and beverage manager and restaurant staff were always friendly and the food was excellent (though I think the price of a beverages is outrageous). the Thai curry is highly recommended. the pools and spa pools are great the room is nice and the whole building is beautiful. a birthday cake and card to celebrate was very special and thoughtful. to improve: the cocktails we're awful each time we tried a new one...the ingredients were listed but not all present in the drink the check in and checkout - first and last impressions need to be improved. check in we didn't receive a friendly smile to guide us to the counter, check out was a long queue during the busy time, more shuttle cars are required, we had several 20-30minutes wait times and guests act a bit silly and selfish, pushing to get on the shuttle bus even when families with small children where waiting longer. it was 40degrees Celsius so walking was not a safe option. I had to call three times to get housekeeping on the first day and was told usually housekeeping only come every second day, which doesn't make sense. I don't need my bed made or towels changed, but I do need the trash removed daily. a bit of a strange policy for a pretty expensive hotel. the play are for kids is nice and the staff are generally friendly and patient. very mixed review I'm afraid.