La Quinta Inn & Suites by Wyndham Norfolk

Spacious rooms and in a decent location. Average continental breakfast.

The room was nice and the staff were nice to talk to when it was a problem

Place was great but the whole building smelled of smokers that was in the room

Great staff

The stay was very uncomfortable as I noticed people lingering around the lobby area. I later realized the hotel is part shelter and people actually live there. I feel this is something that should be expressed when booking to give the customer the opportunity to make the choice if they want to stay there.

The room was nice and clean but there was a gospel meeting being held in a meeting room that was really loud most of the night.

My family and I checked in on Friday night 3/1 at 1am after flying in from New York. We initially booked a suite room because it was going to be 4 of us sleeping in the room. When we arrived at the hotel, we were made aware that they had downgraded our room to a regular double bed room in which we paid for a suite. The front desk advised us that it was a note placed on the account earlier in the day and but we were not notified prior to arrival. It was 2am and we did not have another hotel to go to so we decided to go inside the room. We were settling in the room and all of a sudden we see a huge roach crawling on the dresser. The sheets were dingy and the hotel room just made us very uncomfortable. We immediately went down to the front desk and the employee told us that we were going to have to find somewhere to stay because that’s the only room she had. She had no authority in giving us a refund for the room. We then had to wait for the morning staff to communicate with us on our refund for the room. People live in this hotel. Maybe they operate as a shelter. I’m not sure but if you are going Norfolk please be aware that this hotel is very unsafe and unprofessional. This hotel has ongoing traffic all night. We were leaving this hotel at 3am and people were coming in and out. This hotel and the staff needs more training on customer service. I will not recommend this hotel to anyone!

Staff was so amazing, helpful and accommodating. Frank was absolutely a pleasure and went above and beyond to help me during my stay. Absolutely will return.

The pool was nasty looked like dead skin and dirt was floating in it the ac unit sounded terrible was rattling really loud made hard to sleep the maintenance man even said it sounded bad and it was not given a discount or nothing