North Devon resort

Rooms were nice and clean, staff was lovely and very pleasant apart from one woman on reception with blonde hair called mel! so rude, so unprofessional and how she has a job on customer service is astonishing she needs to have some serious training she has no manners at all very rude, and as i am i customer service manager myself i do not know how anybody can employ someone with the behaviour she was showing to the public but other than that everything else was fine.

The most disgusting place I've ever stayed at! Photos are completely misleading! Our room stank, was dirty, mouldy, stains on bedding, walkways are rotting.. just an awful place. How its allowed to run in this state is beyond me!! Pool was scummy round the sides. We left after 1 night. Hotel aren't interested in any complaint! AVOID AVOID AVOID!!

Not as bad as the other reviews make out! I had sleepless nights on the lead up to our stay from the reviews I’d read after I’d booked our break. We had a sea view apartment which was a prime position overlooking both sides of Ilfracombe, stunning views of the bay. The apartment was clean, had toilet roll (no soap or shower gel) but I always take my own. In the kitchen there was washing up liquid, sponge scourer, jey cloth and kitchen roll and a tea towel so everything you need. The apartment was clean, only fault was just a voile curtain on the door which was see through and let the light in at 6am. Also the wooden steps up to the room were rotten and moved when you walked on them. (Very scary) We ate at the Monkey Puzzle twice and had a T-Bone steak for £17.95 what an amazing price and it tasted good. The staff in reception were welcoming and the girls behind the bar were very attentive as well as the chef’s.

Booked an apartment here as wanted to visit the area, but needed to keep it affordable. I was nervous beforehand because of the reviews but (thankfully), we were pleasantly surprised and have just returned home from an enjoyable stay. Contrary to others experience, we found our apartment to be clean and pleasant. When we first arrived, the bathroom light wouldn't come on, but within 10 minutes of visiting reception, maintenance had sorted this. Although a couple of signs of wear in places, the apartment had everything we needed, some furniture looked new e.g. sofas and we were easily able to fit our travel cot in the twin room. Other reviews have referenced that individuals may be being housed here. We only encountered others on holiday and we were not kept awake by music or noise during our stay. The staff, in particular, were a highlight of the stay. Particular mention to the reception staff and those working in the Monkey Puzzle (we ate here both evenings, so that the little ones had access to the soft play and dance floor). My boys loved meeting the kids club mascots and all the staff at the MP were so lovely with them. We also used the swimming pool both days, which was clean and lifeguard staff friendly. Maybe it's the luck of the draw with this place, but I'm glad I took the chance and would consider returning!

A great break away with the kids, the weather wasn't great as usual! The pool was a good distraction for the kids and the soft play/game room. We had a 2 bedroom standard apartment, it was clean and had a kitchen which helped. We had a middle apartment so had stairs to go up. The staff were so friendly, we had a few things missing out of the kitchen and they were so helpful and sorted it straight away. Would come back.

Had an amazing stay here just recently even got to meet many new people from different corners of the world here. Staff where amazing and welcoming. Very friendly and willing to meet your needs all you had to do is ask. And yea theirs where some ups and down regarding a altercation with a violent male assaulting security but this was quickly resolved and yes police did attend but everything was resolved quickly and quietly and the happy times went on and everyone enjoyed themselves and music levels at venue was acceptable and never past the 1am late licence. In a nut shell everywhere has ups and downs no place is ever good enough with today's society but as someone that has been to the worst and best I would say this is at the top of my list of best for friendliness,comfort,fun,convenience,helpfulness. The list goes on I will definitely be returning here even strongely considering moving to this location cause I've never felt so at peace here personally and even meet great new friends through it. This place is what I call a diamond in the rough slowly reaching its shinning glory. Now ofcourse don't take my word for it see for yourself and explore what it all has to offer and thank you for taking the time to read.