Hotel Erlenstegen

The room is clean, but unreasonably run down. Maybe for a 0* hotel, but not for 3* and €55 per night. My pictures show: There are two lamps in the room, but only the one above the bed works. It's just no longer a lamp, but a naked light bulb in what may have been a lamp. The second lamp doesn't work because the plugs are lying on the floor. I don't know where there are any electrical outlets, I didn't want to be crawling around on the floor at 1 a.m. The desk is stained, the cupboard is old, the chair is worn out and also has a clearly visible burn mark. The radio system, which is actually museum-worthy, can be seen in a picture, but of course it is also inoperable because the plug has been pulled out. The flat-screen TV delivers 7 programs, not ARD and ZDF, but private channels, ZDF Tivi (children's channel) and even a shopping channel! The poor, dull picture quality suggests an ancient television converter. The room telephone is also not connected to electricity or telephone technology - these plugs and cables are also lying around on the floor. The bathroom would be ok if the toilet paper had actually been in the holders; In the upper holder, even the rod is missing; the two rollers were on the landing behind the toilet. I hung the bottom roller. The toilet seat and cistern show the typical color changes of VERY old plastic. The main towel is visibly torn, the shower mat appears to have been cut off, but the threads are at least even. There is no night porter, access is possible at any time using the room key via a rear entrance, BUT: The passage into the backyard is unlit - a problem for anxious people. However, the ultra-modern elevator (built in 2020) is completely switched off at night - and I had a room on the 3rd floor. This is an outrage. It's just a bed and breakfast hotel, which means there's only breakfast for an extra €10 per person. The breakfast buffet provided is… modest. Only three types of semi-hard cheese and sausage, tomato wedges and (unfortunately unpeeled) cucumber. Baked rolls and croissants, both baked too short, doughy. The open breakfast eggs could have been soft when you look at the egg cups on offer. Butter, cream cheese (without), jams – all in disposable packs. Three juices, four cereals. BUT: There is only filter coffee available as coffee. At €10 for a breakfast buffet, I expect a little more. Coffee specialties - these are also available at an affordable price if you don't have many guests. Correctly baked rolls and correctly, if necessary, freshly boiled and kept eggs. And more than three types of sausage and cheese. Apart from that, there was a grave silence in the breakfast room that I wouldn't even want at a funeral. There is GEMA-free music for low-priced hotels.

Quick stopover on way to Austria but they went into Covid lockdown so our trip cancelled. Contacted hotel to cancel (accepting may incur charges) but they couldn’t be bothered to respond. Didn’t reply when our booking agent tried to contact them either. Just took the money and pretended nothing happened. Must be desperate. Tells you all you need to know….