The room they assigned us was trashed, had not been cleaned and it was thrashed, litter/garbage all through the room. It also was not an ocean view room, next room was not as we had booked, third room was better. Heat lamp in bathroom broken, totes in the lobby gathering water from roof leaking into the building, door access to get to the pool didn’t work, staff had to pry it open, jets to hot tub did not work. Staff was made aware of this and said sorry. No offer to compensate. Took my husband for a surprise get away and it certainly was a surprise. Sad because we stayed there a year ago and it was a great experience. Won’t go back again
Çevir