Sterling Ooty Elk Hill

We felt amazing at the property as this was indeed beautiful and located on hill....the view from the property is superb and breathtaking.

As for the management, the government is keeping tabs on foreigners asking for all the documents for legally entering the country. It’s really hostile for management to act like immigration officers. And then bothering again and again because they made a mistake in filing some government intimations forms about a foreigner being here. No other hotel system in other states have bothered me about my documents even after I entered this country legally. They placed us in a corner and forgot about us. Room service only showed up after 3rd day, room cleaning. Overall, this place is just a fancy looking place with poor services. FYI their food was horrible, it tasted like rubbish, weird blend of spices that didn’t even felt like Indian food. I ordered Gobi Manchurian and some fries that arrived cold. Outside food is not allowed, so I had to walk a quarter of a km away in the cold so be prepared. 4 star resort with 2 star service.

Hotel location is good......Common areas are well maintained however the rooms are not as reflected in photograph on the website....Restaurant is not well managed although the staff is good but I feel there is a lot of scope for improvement. ...Buffet breakfast is good....Biryani taste was good....Food in general was good...Had to wait for more than 30 minutes for the hotel staff to transfer my luggage from room during checkout.....There was a lot of difference between the price as mentioned on trip.com and directly with hotel.....Trip.com was less for the same Privilege Suite....

Good experience

We had no idea this would be such a gem. It’s a big outfit with activities listed throughout the days. From treks and adventure away from the complex to snooker and spas in house. Well geared to children - not that we were travelling with any - but they have plenty to do and are generally seen but not heard :). Amazing views of Ooty and helpful staff for things like airport transfers and room enquiries

Friendly staff however expect slow service during peak time. Can get very noisy early morning with families & children. Shared a 1 bedroom apartment with my parents & had requested for extra bed. Mattress was too thin and the metal bars were poking into the skin, had to sleep on the sofa instead. Did not take any pictures (picture taken from Google)