Riu Negril - All Inclusive

The location was good but service was horrible. Everyday we had issues with not getting towels, pool towels run out, no hot water, no hot tub, no elevator on the property, lots of bug bites. Food was ok. It was not worth the price we paid for. Riu was a big disappointment.

I arrived Monday, March 25-29th and the 1st thing I did not like was the check in process. It took over an hour to check on. Secondly, once arrived in the room and settled the bathroom was used. Right away there was a toilet issue! It barely flushed! Called front desk assuming our room would be changed and it wasn't! Instantly annoyed and frustrated that we've paid a pretty penny to be here and not instantly accommodated. Maintenance came and it was barely fixed. Someone came to room after midnight because we couldn't flush. And we still weren't given a new room. Only was told to wait until the maintenance manager arrives in the morning. Now, it's Tuesday morning and he comes and switches a part on the toilet. All is good! ...for a little while. Unfortunately, it barely flushed again! At this point I'm over it and want my money back or a new room. My husband figured most of the rooms were the same and didn't want to bother switching and have same problem 😕 Now it's Wednesday morning and we want to travel to see family on the island but have to wait for maintenance before we can get kids ready and use the restroom etc. This is when we were told we could possibly get a room change but we left for the day and never heard anything about it again. After he fixed toilet it will work for 2-3 flushed then back up again! When we reached out room after traveling for the day of course what happened....it was backed up again! I called desk about 1 am and asked for a plunger.

We arrived on Sunday. Paid for the upgrade. For the last two days we are in the room without hot water. They clearly have issues and these problems are not fixable. If you do not need hot shower in the room, then you will be fine. Otherwise stay away from this hotel. We were in Riu Palace twice and never had any issues. This resort is a disaster.

The resort was nice when we arrived. Lobby is open air and quite lovely. Our room was on the third floor no elevator. The ceiling had a leak from the air conditioner that they came to "fix" but leaked the entire time we were there. They never offered another room or compensation. The food was OK at best. The smokehouse restaurant was closed two days we were there and booked the rest of the time. The other reservation only restaurants reminded me or the cruise ship style food and it too left a lot to be desired. The buffets were nice with many options and save the evening a few times when the other restaurants did not do well. The staff is awesome and very nice.

Property was nice at best. Advertised as a 5 star. Would rate it at a 3. Rooms are outdated and smell like mold. Dining was adequate. Staff were unfriendly and lazy at times. Others were fantastic. Beach had a lot of sand flies. Was not groomed by hotel. Main pool was over crowded. Adult pool was empty but kids were not aloud to go in.

Went as a solo traveler for the first time and I felt very safe. The room was enough for me as one person and staff was friendly. However, the food can be a lot better

This property was a great location with a good beach. Rooms were fine. The dining was consistently terrible for all 5 days we were there. Buffets consistently looked like a food safety risk, so we skipped much of it. The main restaurants menus were extremely poorly executed. Starter courses usually cold, and entrees typically bad cuts of meat and warm at best. One desert was a little Debby brownie from a gas station store with a scoop of ice cream. Bar tenders never made a drink the same way twice. We had a much better experience dining off the property. Honestly I would have preferred if this wasn’t all inclusive because I would gladly stay there if dining off campus was easy. Despite all of this we made the most of it and had a good time. They definitely need to tighten up the dining and bar services.

I had amazing time at this property the food was amazing the room was very clean. Only thing I can say if it wasn’t for all the amazing time I had some of the stuff would mess up the great experience with there bad attitude.

Very clean and staff was friendly and always helpful.All areas were beautiful. Food was great and plenty of seating at beach and pool. They offer a catamaran cruise from their beach. The negatives: no elevators and toilet needed to be fixed.