Tlk Apartments and Hotel

Excellent service; friendly staff;

Stayed here for 1 night with my daughter and daughter in law for Olly Murs gig at O2. Very clean and tidy. Staff v helpful. Plenty of parking. Kettle microwave and television in situ. Thee staff on duty couldntdoo enough. Would most definitely stay again. Photos include the view from our kitchen area.

Average hotel but what let it down was: a) the check-in filling out forms when all provided at time of booking. Reception taking photos of credit cards with personal phones is risky and not standard. b) after asking 3 times with 2 different reception staff to get the heater turned off in my room (roasting) as the controls did not work on the radiator. Nothing happened and not fixed over a couple of days

Oh my God! I have never been to a worse place!! Genuinely shocked! Police on site to watch for trouble, the room visibly filthy, tramps milling around, constant shouting & swearing from outside and as for the “car park”. If you hate your car then leave it there. Even the policeman up on the first floor said “if you do have to stay here, do not leave your car round here”! Trust me please, avoid!

Definitely a dated old budget hotel Check in service poor with staff wanting you to do it yourself online whilst they play on their mobile and then the online check in system does not work very well Only 2 free to air TV channels Walls are thin and you can hear neighbour snoring - was ok for me as deep sleeper but if you’re not…

Overall experience was good… wanted to get the sheets on the bed changed but the room service said since we’ve only been there one night there will do so the next day but the never did. There was a leak from the ceiling in our room (we were in a room upstairs) and we had to put towels on the floor and the counter. Now we would have told someone but the reception was closed early for the night so we just dealt with it as this occurred on on our last night.

We also wish we had read the reviews before staying at this hotel. Me and my sister booked to stay one night here to go to a concert nearby. The room looks nothing like the pictures. It's dark , dingy and dirty. It was the grubbiest hotel i have ever stayed in. We would have complained but we were only staying one night and were in a rush to get to the concert so we decided to leave it. The problem didn't stop by the time we left. Unfortunately I left a couple of items in my room to which I phoned the hotel straight away once I realised I had left then in the room. After calling numerous times, I was told that nothing had been found by housekeeping.. so this leads me to believe they were stolen. Stay very clear from this dump.

Complained about broken tv but thought the other broken items were so obvious that I didn’t need to report. I was later charged for the items which were already damaged! They automatically charged my credit card, which on this occasion was not the payment card! Other guests really noisy in middle of night. Drunken scuffles outside my unlockable door. Cutlery dirty

We were booked in, we had been charged for the room and because we were going to be late arriving we had checked in online. When we arrived just before midnight we were told there was no room and we could not have a refund until the following day. The member of staff on duty needed a bit of prompting but eventually tried to help, he was reluctant to call the manager but as we explained this is the sorted of thing that duty managers are there to deal with. He made three attempts to phone the duty manager and got no reply. We felt a bit sorry for him sat there on his own late at night dealing with angry customers with no back up from the people he worked for. It is not unreasonable to expect the room we had booked to be available and if not then something more than a couple of phone calls to a number that clearly states when you call it that the number is not currently in service. If TLK cared about it's customers it would have booked us into another local hotel and picked up the difference in cost between what we had paid and what the alternative cost. All of their attempts to blame it on the online booking platform were not true as they had processed the payment and allowed us to book in online. Then to refuse to provide us with an instant refund proved that they really didn't give a damn. My advice is stay well away from this company.