The Apartments Company - the Sweet

It would be more convenient if we can get help after office hours.

For our stay, we booked a studio apartment at The Sweet. The room was lovely and kitchenette was well-equipped. We were able to cook meals there over the days of Christmas when most restaurants and shops were closed. The location is a little outside of the center- nice and quiet but easy to access public transit. My biggest issue with this hotel was that communication was very… odd. As the booking notes, I called the hotel in advance to schedule my check-in. When my call was answered, I told them who I was and that I was calling to schedule my check in (for a time when the booking said check in is available). I was told no one would be at reception at that time (3pm on Dec 23) and they would text me instructions for how to check myself in. Then she confirmed my phone number and asked for my email address, but when I started to give it, she said, “oh, that’s ok. We can’t use email anyway”. Odd. Before getting off the phone, I had her confirm that I would receive a text the next day with instructions to check in. Our train arrived around 2pm in Oslo and we still hadn’t received a text, so we waited at the train station thinking perhaps they would send the text right at 3pm since that was the time I had requested. At 3, I still hadn’t received anything, so we called the hotel again. A different employee answered from the one I had spoken to the day before. I gave my name and explained that I was calling because I had scheduled check in the day before but hadn’t received the information to check in. The employee asked where I was and told me that there were people staffing reception to help us check in, which I thought was odd because the previous employee told me no one would be there. When we got to the hotel, we rang the bell and got into the building, but reception is apparently in the basement- there is only a very tiny sign that says this- so we missed it and I called them again. A man came up with our keys and got us set to go. We got into our room and it was lovely! About 5 hours later, I got a call from Trip saying that the hotel is trying to contact me because they are wondering why I hadn’t checked in and they don’t have a way to get in touch with me. I was sitting in the hotel room when I got this call. I told the Trip representative that I was checked in and it was fine for her to give my phone and email to the hotel. I know the communication elements have taken up a huge portion of my review and I know they are not the end of the world, but I want to share them because I believe it would be quite simple to avoid situations like this in the future and make the guest experience that much more pleasant at The Sweet. We greatly enjoyed our stay at the hotel overall and thoroughly enjoyed exploring Oslo!

Clean and well managed facility. Kind and trained staff. Reasonable location to city centre.

Really nice comfy room with full kitchen & heated floors! Wonderful stay!

Great location and perfect for anyone who doesn't mind an extra few minutes of walking. Will definitely stay again.

We stayed here for 3 nights and found the communication to be excellent as we checked in late so had instructions as to how to enter. All very clear. The room was nice, a little tight for two people, but we made it work. There was hairs in the bed and bathroom, which were quite obvious, so maybe a little more attention to detail would make a better first impression. It was however, very clean otherwise with all the amenities you would need. The kitchen is well stocked and we were able to cook as there is a hob and oven. Lovely place and would come back.

Liked: Location: a few minutes to the closest tram stop or 15 minutes to the royal palace and 20 to the central station /main shopping area. Check in service: great. The lady checked us in was lovely and allowed us to check in 1.5 hours early than the official 3pm check in time. Room: beautiful decorated. A well equipped kitchen (tho the only thing we used was the kettle). The beds are conformable. The building: beautiful old ish building, wide corridor and centre lounge room. Didn't like: Leaking shower: water leaked from the shower and flooded half of the bathroom floor after we had shower. The housekeeping people came to have a look and cleaned the drain of the shower. We thought it was fixed. The next morning, water leaked again. It actually came out underneath the glass panels which are not sealed with 0.5cm gap between the glass panels and the floor. No daily housekeeping service: on the first morning, we were given fresh towers before we left the room to go out. When we came back in late afternoon, the room was not cleaned. On the next day, we came back to the room in late afternoon and found out the room was not cleaned, again. It was no point to complain as we were leaving the next morning. Otherwise, I would've given 5 star if not the above issues. overall it is a nice hotel.

Hotel was easy to check in, friendly staff. No issues whatsoever. Comfortable bed and amenities.