Le Petit Chateau & William de Percy

Andrea was our server and she was so friendly and happy. She was able to answer all our questions about the food which was delivered promptly. For less than £13 you can have a selection of sandwiches, wraps or stotties with a generous serving of fries.

It was nice although I did think that the room was a bit small. The bed was very comfy though.

My husband and I went for lunch today and were really impressed. The restaurant was lovely, very on trend and the staff were great...very friendly and helpful. We shared a seafood platter, which we both loved. The only downside for me was the desert. It was a Malteser crepe, and other than being filled with cream, I think there was maybe one malteser and half a scoop of ice-cream! I can never understand scrimping on inexpensive ingredients. Saying that, it wouldn't put me off returning...I just wouldn't order a crepe ☺

We stayed at Le Petit Chateau to celebrate a friend's wedding. Our room, 20, was on the first floor and overlooking the carpark but we were not there for the views. The room features a rustic bed with logs for legs. The paintwork was a dark bluey green on two walls with exposed brickwork to the others. Subdued lighting with hanging lights at either side of the bed and a low wattage ceiling lamp. There was a small wardrobe housing the safe, hair dryer and fan with limited but enough hanging space. Complimentary Marlish water was provided along with Belgian chocolate snacks and a pack of local shortbread biscuits, tea and coffee choices too. The bathroom was exposed brickwork, large bathsheets and handtowels were provided. A marbled handbasin along with a toilet and a large shower. Flooring was stone flags finished it off.. complimentary qualitiy soaps and shampoos were plentiful. We were there for a wedding party downstairs with entertainment. There were short delays in being served at times but no drama. A great night was had by all. Our room was quiet and before I knew it, it was time to head down for breakfast. Tea and coffee were offered and a great choice of breakfast was available to order,.I had the Hadrian's Wall full English though there were many options including Vegan and GF.

We stayed here for one disappointing night. The website claims this hotel is pure luxury; it really isn’t. For £285 per night (including £30 for our dog) we were put in a small, tired room with a dreadful view, badly painted and no bath. I think the website is misleading. Plug socket was literally hanging off and the room was unbearably hot. The staff were absolutely lovely although I did email the manager and the hotel to complain but have not received a response.

Probably one of the worst hotel experiences we've had. Incredibly noisy room as there was a wedding on in the hotel and live music blaring below our room until well after midnight. Most of the hotel wasn't available to us to use due to the wedding. We were warned about this by email after booking a non-refundable room, a possibility of some excess noise was mentioned. When we complained to the hotel they said we could have cancelled but there was no mention of this option in the email. If we had known we would have cancelled. We spent the evening in the restaurant as there was nowhere else to go, the service was poor, a shame as the food was good. The radiator in the room didn't work, very chilly in the morning. Nowhere to put towels in the bathroom. There was a stain on the bedroom carpet. The material on the bed frame was ripped and the room was very dark and gloomy. We didn't bother raising these last issues with the hotel as the reception staff had already been dismissive and unhelpful when we complained about the noise, we just wanted to leave having had very little sleep. We have since written a review directly to the hotel and received no response thus far. Shame the video we have can't be uploaded for a sing along!

Next day after booking a non-refundable room, we were informed by email from the hotel that a function was happening that day and half the hotel including lounge area would be inaccessible and that there may be excessive noise. The function was a wedding and our room was right above. Exceptional noise all afternoon into the evening including live band. We stayed in the restaurant as long as we could as there was no where else open to us in the hotel. At 10 pm we went to our room and immersed ourselves in the noise until it ended at 12 pm. I complained next day and in as many words was told tough. I explained we wouldn’t have stayed had we had a refund option. Reception staff said this option was on their email. I have checked, a lie, no refund option offered. Food was good, but shan’t be back. Beware booking if not part of a wedding party.

I would recommend this location for a peaceful stay, comfortable/firm beds great bath and shower pressure, and temperature control. Based on my experience of the dining situation I wouldn't recommend the pub if I'm honest. the service wasn't great, it seemed as if our patronage was somewhat bothersome, took awhile to be seated and even longer for our order to be taken on what appeared to be a somewhat quite evening.

Ok stay. Hotel busy with wedding guests, just felt tired and the staff seemed either over worked or disinterested .