Residence Inn Kansas City Overland Park

It takes 5min to walk to supermarket. Convenient location.

Pool is down and you do not get compensation on room rate for this matter. Cleanliness in room around bathrooms and kitchen can be better. TVs in rooms also didn’t work.

Hotel was obviously doing some construction and revamping of some areas. Everyone working there was very polite and thoughtful about keeping things quiet and out of peoples way quite nice and I would recommend it again.

We booked a hotel that was advertised as having a working pool. Once we checked in we were informed the pool has been closed for renovations for days. We specifically searched for a hotel with a pool as we had 3 kids with us. The front desk told us we can drive 3 miles to a sister hotel and use that pool….it was -5 out after i got off the phone with the front desk. How stupid are you all to send people out with swim suits on in that cold weather. I was told a manager would call me in the morning and discount our stay. No one has called and i was charged the full rate. So more lies. Very shady place. Hallway smells like paint Exposed electrical outlets in the hall so that is a huge safety hazard for kids around. One of the bedrooms jn the double suite we had was hot and the other was cold. The beds and pull out couch were as soft as a sheet of plywood. The breakfast was lacking.

It’s hard to review because the facility is being remodeled; painting, new carpet, etc.

After a mixup on reservations from a “third party “ we finally got the room we reserved on the 3rd try. Carla was very helpful

This hotel is older and needs a face lift that being said the people are amazing. Rotanda , Clara and the morning cook on Sunday were all wonderful. The food was great for breakfast. Love the location but the a/c unit is very loud.

Every staff member I encountered was very polite, eager to help and attentive to customers.

Great location and a pleasant experience overall!