Vila Gale Collection Palácio Dos Arcos

Stayed as part of a 3 week holiday across Portugal. This was Vila Gale hotel number 1/4 we would stay and was the best. We stayed as a family of 4 in a suite. Which was perfect. Amazing balcony and spotless big room with separate rooms for the kids. Hotel has character but modern feel. Breakfast was lovely. Staff where great (We left a valuable item in the safe which they transported to our next hotel). We eat in the restaurant on one night. Food was good and joining the Vila Gale club you get 10% off which made it good value. Pool was great, and not busy (which is rare in August). Kids loved it and it seemed very relaxed. Location is close to Lisbon on short train journey and 30mins transfer from airport. Area is not as busy as other villages on this coast but a relaxed feel with a few restaurants, park and beach within close reach. Very chilled. Great hotel and we will come back

Overall an excellent hotel. Good rooms, good food, helpful staff, interesting concept of all the poetry on the walls. not much to add there. I'll focus this review on accessibility for wheelchair users--I cannot walk long distances, nor descend steps myself. Accessibility-wise, the hotel gets a "B". In general, accessibility is very good for a palace built on a hillside! Get dropped off "up the hill" outside reception. From there I could roll to the room (#107, dedicated to Bernardim Ribeiro), the restaurant, and the spa. Corridors wide, satisfactory. Bathroom big including roll-up shower, low sink, grab bars everywhere. Points lost for: thick carpet in room makes wheelchair harder to manoeuvre; mini-ramp on one side (outside) of balcony door only; small turning radius to bathroom; low toilet; low, small shower seat; no easy way to enter pool at the spa.

Spacious, comfortable room with roomy bathroom (although a snug shower). Quiet at night with good A/C. Decent breakfast. Our room was dimly lit, but what hotel room isn't? It took us a bit over half an hour to get from the hotel to the train and then into downtown Lisbon.

Great room, great pool, very good underground parking. Easy train ride to Lisbon. Easy drive to Sintra. Yes there is road noise but not in rooms which have very quiet air con. Really helpful staff. Breakfast was good. We would strongly recommend it. A great place to return to after sightseeing. Nearby garden is a great walk and the local area is very chic…. Affluent suburb of Lisbon. Finally good views out to sea.

Worse! The noise from the parties late into the night was the worst! The staff, despite their apparent cordiality, are rude with their words. The decor is pretentious but casual. The best thing is the location, which is not the hotel's merit. Ordinary food. It's not worth what you pay! To forget! O pior! O barulho das festas pela noite dentro foi do pior! O pessoal, apesar da aparente cordialidade, é grosseiro de palavreado. A decoração pretensiosa mas desconchavada. O melhor é a localização, que não é mérito do hotel. A comida vulgar. Não vale o que se paga! A esquecer!

I always pick this hotel when I travel to Lisbon for work. It’s about a 5 taxi drive to the office and close enough to Lisbon by taxi or train if you want to be in the City centre. The location of the hotel is lovely, on the ocean front and in a small village with nice restaurants and shops but nice and quiet. Vila Galé have managed to find a perfect balance of sophistication and luxury without being pompous. The staff are really lovely and so helpful. This hotel has a lovely pool and serves nice cocktails and drinks while relaxing in the sun. The rooms are a good size and have everything you need. The hotel has a lovely selection for breakfast including fruit, yogurt and hot food and juices. My only minor criticism of the hotel is that whoever designed the rooms didn’t think that you need to put some mirrors by the power sockets. It made it a nightmare to dry your hair. If you want a lovely hotel near Lisbon but in a quieter more relaxing location then give this hotel a try, you won’t regret it.