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1 Ocak 2025
We stayed at Roca in the Eclipse room for two nights jus before Christmas. The room itself was beautiful and very clean. It had a lovely balcony on on the back looking over the garden. Unfortunately, the rest was very average to poor. The staff speak barely, if any, English. This greatly limits the ability to ask for anything. It was a challenge to get more water or even explain the smallest food allergy to the wait staff. If you don't speak Spanish or Portugese then you will struggle. The breakfast, lunch and dinner were served as a three course menu, which meant you had no choice in what you ate for any meal. When we mentioned a gluten allergy they brought out overcooked steak and potatoes with no questions of what we liked or wanted instead. All in all the venue is very nice but the execution just doesn't cut it for these prices. Hopefully as tourism picks up the service and communications will follow.
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