Scotia Airport Hotel

Booked and paid for hotel in May for overnight stay in November as we had early flight from Glasgow airport. On arrival at 10pm - late check in until midnight - the receptionist told us there was no room available. We were told there was some fire damage from a week ago and our room was effected. No reason why we hadn’t been told in advance. There was no obvious fire damage and staff were unable to show us the damaged room when we asked for proof. They said they would sort out a refund but we would have to find somewhere else to stay. Not their problem! We eventually found another hotel and had to pay further costs. In the days and weeks that followed, there was no contact made by the Scotia Hotel to explain or apologise. NO refund was provided and despite my phone calls and emails they failed to assist in any way. *********** were largely unhelpful themselves, stating it was for us to resolve with the hotel. They even suggested we weren’t entitled to any refund as Scotia had told them we were a No Show. Incredible. Absolutely infuriated by the whole thing. *********** eventually refunded us for the second hotel we had to book. This was after lengthy correspondence back and forth. My advice - DO NOT BOOK A ROOM AT THE SCOTIA HOTEL!

I stayed here on business at the start of November. It was the only hotel I could find close to where I was working, as COP26 was on, so accommodation was limited. The price charged led me to believe this was going to be quite a upmarket hotel, was I wrong! First impressions were that it's location on a residential street was strange, with a floodlit football park opposite, and what looked like social housing surrounding it. The carpark was deserted, even though it was evening when I arrived, and I thought for a moment that the place had shut down. On entering the property I was met by a man at the desk, looked more like a bouncer or security guard than anything and was very abrupt and rude. Anyway he put me in a room that was literally just opposite the desk. Room was basic but functional. The noise coming from guests arriving and the guy on the phone penetrated my door though. One thing that shocked me was the fact that the breakfast (extra payment) was to be taken at another hotel 5 mins down the road! I didn't go there so I can't say anything about it's quality, but was told it was a continental breakfast. I didn't sleep well due to noise from the reception, and for the price paid I was thoroughly disappointed. I will not stay again, nor would I recommend this hotel to anyone.

We booked 3 rooms for our business trip. After a long drive we arrived at the hotel and a very strange/odd man at the reception told us that our reservation wasn't approved by the credit card. What was odd because we had a bank slip were we proved that we paid already. This same man said we had to pay cash otherwise he was not able to let us in. Of course we didn't paid again and keep on saying that we paid upfront. But he was not willing to let us in. Very bad manners and only focused to get more money. Finally, we left this bad place and went to another Hotel.