We enjoyed our 4 day stay at this hotel. We had a nice time at the pool, enjoyed the sports bar and pizza restaurant, and loved having an ocean view. Some of the staff were absolutely amazing! The staff at the pizza restaurant & gift shop, the organizers of the Turkey Trot, the bartender at the sports bar - all great! However, at the coffee shop the workers gave preferential treatment to members of the community versus guests. A woman in line behind me got all 4 of her coffees before they even started in my order because she knew the baristas. Left me with a bad taste in my mouth. Thanksgiving dinner was overpriced and under delivered. The lazy river isn’t heated and was too cold to go in. Was also a bit confusing and Nickle/dimey how you can pay to reserve a beach chair, but don’t actually need to. I also thought the fitness classes were included with the resort fee and they were not which was disappointing. It was fine, I enjoyed time with my family but will probably book an all-inclusive next time as it overall left me wanting more.
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