Misafir Kullanıcı
1 Mart 2024
There are many boutique hotels to choose from in Paris and many of them have similarly great locations as Maison Malesherbes (Saint Augustine station and Saint Lazare station both within minutes walk). However, we wanted to take this review platform as a special thanks to the staff at Maison Malesherbes (specifically Mr Djamel Tebbi and Ms Zaira) as I always believe that service is what sets hotels apart. We would like to give special thanks to the Hotel Manager Mr Djamel Tebbi for his exceptional assistance extended to us on two occasions: (i) we unfortunately fell ill during the trip and we were trying to locate a doctor (as one would know it's extremely difficult to secure an appointment on the same / even the next day in Paris without already having a family GP). Mr Djamel not only shared with us the proximity of the COSEM, he actually walked with us there and even followed-up with us after that just to make sure we had everything we needed. (ii) on our departure, the hotel arranged a taxi for us to CDG; what was meant to be a fixed-fare trip turned sideways as the taxi driver insisted on charging us a whole 18 euros extra as we turned into CDG (which we paid under the stressful circumstances of having to catch our flight). when we provided this feedback to the hotel, Mr Djamel, with his prompt and professional response, refunded us the 18 euros without raising a single doubt, and assured us that he would take the matter up separately with the taxi company. It was these two displays of professionalism that will make me recommend Maison Malesherbes to my friends visiting Paris - if you're staying at Maison Malesherbes, you can rest assured that you will be well taken care of while on vacation in a foreign city. In addition, we like that the hotel sent us a pre-arrival email to share with us the amenities available as well as the customised local guide. Very thoughtful! Other than that, the room is true to the pictures on the website and we had no issues with the hot shower/ water pressure.
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