Prince Monceau

I decided to use a hotel rather than an apartment for assurance of quality. Sadly we were all disappointed, the general reception was okay with a rather cramped two person lift. The bedroom was for me and my two sons to stay whilst visiting for a concert and some culture. Almost the entire floor space was the double and single bed (this was under a thrid floor window with no security). Leaving us a single path to get to the bathroom. This was fully tiled with a shower that wet almost everything. The tiles were cracked badly jointed and bolstered with copius quantities of mastic. This include the full window (in the shower space ) which had painted glass and again opened completely with no secureity or safety catches. The door to the bathroom was rotting and had mould along the bottom as it was next to the shower. The floor was swamped after each shower. There was enough hot water and the toilet functioned okay but we had to ask for towels as we were only given two also toilet paper as only part of one was left. When I pointed out the issues to the staff we were told the manager was not available but had agreed to make a €10 cash refund. Which at nearly €360 for two nights I felt was another level in insults. We would never stay here again.

We stayed at your hotel last weekend with a reservation under the name of Giacomo Ghiotto The day of the arrival you cancelled our reservation and took from us 125€ The last day you made us a payment but nothing has arrived even if 5 days has passed.

Rooms were super small, and had non working air conditioning making it a very uncomfortable stay. Had to get my room changed on 1st night, as it was almost suffocating in the temperatures this September. The reception staff was indifferent towards my requests to fix the air-conditioning. I stayed for 2 nights there was no housekeeping.

DO NOT STAY HERE!!! YOU WILL BE SORRY!! The hotel locks the lobby door so that you cannot enter or leave unless someone is behind the desk. They take your key back every time you leave. If there were a fire, you could not get out. The AC does not work, it's hot.

Very tiny and dirty the bathroom was very small better to stay away.

They cancelled my reservation the day I had to arrive (today morning). They claimed my card(s) - as I gave a second one- did not work. However, the card worked perfectly everywhere else including another hotel which I was lucky to find as hotels tend to be pretty full if you look for it on the day of arrival. Absolutely do not recommend. AVOID !!!!! They did not pick-up the phone and did not answer appropriately emails. Note 0.

The rooms are very small but interesting. We would not choose the breakfast next time

Attentive, kind and generous staff the location is very good, free wifi access at high speed.

Horrible experience during check-in. The front desk clerk was not professional and extremely rude! We wasted 2 hours in the lobby during check in because their credit card machine was not working. The agent did not care to resolve the issue till we demanded he called the manager. He walked away during check in and was on a personal call by the entrance. I would fire him if this was my property. He has no business working for hospitality industry. Moreover, housekeeping would only leave one set of towels even though we were 3 people in a room with 3 beds. We had to go downstairs to the lobby each night to get towels and plastic cups. The staff kept apologizing but the issue was never corrected for subsequent days. Lastly, they only gave us one key, which would get deactivated few times during the day and we would have to go down and have it activated. Overall it was a horrible experience.