Park Yeri Olan Moshi Otelleri

"I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views."

"The staff was very helpful and accepted all my requests. If I have another chance to come to this country, I would definitely like to stay here again. I also want to recommend this place to my friends."

"Very nice hotel. It's kind of located in the middle of the market, so if you don't like any noise, maybe it's not the best choice for you. For me the market was a plus, I like those. And: *the place is very clean *you can really see Kilimanjaro, even if you don't have a view from your room, you can always go to the rooftop and enjoy it from there *you can have you meals at the rooftop *the staff it AMAZING, they are very nice and helpful *the location is pretty convenient"