Maxx Hotel Ortigas

I had a disappointing experience during my stay. Despite paying for a room with breakfast, the front desk informed me that breakfast wasn’t available. When I contacted Agoda, they assured me that breakfast would be provided, but the front desk claimed they had not been informed by Agoda. Later, Agoda clarified that only pastries and coffee would be served, but this turned out to be false as nothing was offered. Additionally, the lobby had numerous leaks, the bathroom was constantly wet, and the room had an unpleasant odor. Given the poor communication and maintenance issues, I strongly advise against booking a room with breakfast at this hotel, as you may end up being misled and disappointed. I will also be reporting this issue to the Department of Trade and Industry (DTI) for fraud and deceit to gain money.