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I am very fortunate to choose to stay here in the end, I had previously wanted to change to a hotel in the city center. The facilities of this old castle hotel are very in place. In 2008, an elevator was added so that the pain of carrying boxes to climb the building was avoided. Breakfast is very generous, in fact it is enough to eat only the buffet on its dining table. Ordered its traditional English breakfast on the first day and couldn't eat a lot of it. The room was large, the bathroom and bedroom were heated and it was very hot. Before going to bed, they had to be closed. The hotel staff are very welcoming and the service is in place. Finally, I have to say that their desserts are delicious, so try them!

This is the most fabulous place & setting for a couple of nights stay, sadly let down by staff & services. It doesn’t surprise me to see what others have reviewed. This place clearly has been & could be so much more. I’ve no doubt the pandemic has hit them hard & they are struggling to recruit enough of the correct staff. The positives: Lovely historic setting & ambience. On site Spa & Falconry. Lovely airy clean rooms. Food ok to good. Plenty of parking. Breakfast included. The negatives: Poor staffing & services. Some staff just try too hard with ‘Amazing’ & Fantastic’ in their vocabulary constantly. Probably to appease the American market. The Orangery restaurant is very poorly run. Staff do their best, albeit could work with a little more haste, they just can’t cope. Similar excuses about booked tables that are never taken! Staff are generally un-knowledgable about services & timings & things were always going wrong. We laughed most of it off & just called it Fawty Towers, what’s next? :) They could do so much more with the veranda, the bar & Orangery. Bare in mind you are out in the country & taxis can be limited & costly. To summarise - we would stay again for the right price, probably out of the Festival season. Keep doing your best guys & gals but owners beware, you need to manage this place so much better

We had an absolutely wonderful stay at this beautiful hotel. We arrived far earlier than the 3pm check-in due to an early flight, and asked on the off chance if we would be able to get into our room any earlier. Not expecting at all for it to be done so quickly! They jumped into action whilst we explored the stunning grounds & had a lovely breakfast, and within the hour we were in our room. Housekeeping had created a lovely Swan display using the towels and rose petals, with a handwritten birthday card for my boyfriend as we were there to celebrate his 30th birthday. The staff could not do enough for us, especially the very kind lady on reception who was just brilliant and the trip felt so easy and comfortable as a result. Thank you SO much for a wonderful and memorable weekend, I truly cannot recommend this hotel enough. Worth every penny and just a short uber (20-25 mins) to the city, zoo, and most main attractions. We will be back!

Stayed at this hotel with my toddler while getting a new boiler. They have been so accommodating. Can’t recommend highly enough. Plus sides were dog friendly, last minute alterations, fast room service and pool for me and the toddler. Breakfast can be improved but it was okay.